on 06-20-2013 9:50 AM
Hello expert,
we are manufacturing company . we are manufacturing dairy business products.
in product we are purchasing many item from manufacturer and from dealer.
that provides us warranty on product which they sale to us.
we manufacture product with fabricating vendor warranty product and sales to customer. but when problem occurs in vendor warranty products .
we want to return back to our premises and sent it to vendor for replacement, because of warranty period, vendor send us a replacement product, then again we want to send it customer as replacement.
material can be excisable Or non escisable.
how can map it in SAP so we can get complete link from purchase to sales to purchase.
please reply.
regards,
riten patel
Hi ,
Please check if you can map this as a third party Intra/Inter company STO. Create sales order and then PR for the line item gets converted into PO and here you can have the plant A to be the place form whom you externally procure and plant B from which you will ship to the customer.
With the STO process get the stock moved from A to B
Now that you can ship it to the customer and on returns you may map to get the stock into a different storage location with A and later replace the product for the customer with a returns scenario which suites your business
you may use serial number concepts or Documentary batch to track your material.
Order-PR-PO Replishment outbound delivery--Inbound delivery--- then Customer Delivery and Invoice. All these documents are now mapped in someway.
Thanks,
Jeff
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Hi
The process with respect to documents has been explained above. For vendor and customer warranty please tell me do you want to maintain warranties in system? If you do this system will tell you warranty start and end dates. Or do you want to maintain warranty mannualy in some text field in sale order and PO?
Thank$
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Hello santosh
thanks for reply
we do not use EDI or IDOC.
we want to track a material came back from customer is belong to which vendor material
so we can create return purchase order to vendor. also
a material coming back from vendor then also we want to track that to which customer it will supply as replacement , not for invoice.
regards,
riten patel
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Hi,
1. Create the Purchase in ME21n
2. trigger an output with message type ORDERS and basic type is ORDER05
3. this message will trigger sales order with reference to Purchase order after saving the PO
4. Make necessary settings to trigger the sales order and customer in VOE2 and VOE3
5. Once you do MIGO from the vendor, the stock gets confirmed in the sales order and you can deliver to customer
6. you can receive the MIRO
7. Now do Billing VF01
8. Return process can also be configured in similar way
try and revert if you find any difficulty
thanks,
santosh
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