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Users have no authority to view a link emailed by ITSM

JMorozowski
Active Participant
0 Kudos

My ITSM system sends an email to a processor when an item is assigned to them.  However, some users who receive the email get an authorization error when accessing the link.  I have ran an auth trace in ST01, but I am getting nothing in that result.  The link that is emailed (I have replaced the sername and port numbers for this example) is: http://<server name>:<port>/sap/bc/webdynpro/sap/ags_incident_trans_key?GUID=0050569E000E1EE1B5D02C2C59E4A297&sap-client=010&sap-language=EN.  The user is then prompted to login and upon login they receive the error "You are not authorized to view this message."  It is really baffling that nothing shows up in ST01 at this point.  Is there another Tcode that I can use to trace this error?

Regards,

Jon

Accepted Solutions (1)

Accepted Solutions (1)

JMorozowski
Active Participant
0 Kudos

Fixed.  All of the sudden the ST01 trace was working for this action.

Answers (0)