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Vendor Warranty Claim Process in Customer Service

Former Member
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Hi Gurus,

I want know about warranty claim process in sap customer services,

1) Vendor warranty claim process

2) Equipment warranty claim process

1) How the vendor warranty claim process will happen in customer services, what and all document we need to generate during the claim process

2) During the warranty company giving the services to customer at free of cost, but company need to claim that services charge from principal means another company, how the process will happen for creating document what we need to do configuration things.

Thanks you

Accepted Solutions (0)

Answers (3)

Answers (3)

former_member186385
Active Contributor
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Hi,

1) Vendor warranty claim process

this Vendor warranty process needs to be activated if you have any OEM

for example, HP sold out a laptop to a customer in which Laptop is having different parts under different warranty with different vendors such as Mother Board is with different vendor,  Harddisk is with another vendor. altogether will derive laptop warranty

so if customer reports a problem with Laptop and during inspection , it was identified that harddisk is having some problem and it needs to be repaired

so with warranty check you will know that vendor is under warranty and you will send the hard disk for replacement from vendor stating vendor warranty

2) During the warranty company giving the services to customer at free of cost, but company need to claim that services charge from principal means another company, how the process will happen for creating document what we need to do configuration things.

this is similar to Sales inter company process with exception in which you will create inter company Debit memo request using DIP profile

thanks,

santosh

Former Member
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Hi Santosh,

Thanks for your replay, but thing is if i give the services to hard disk but that services charge i want to claim form principal .

Thank you.

Former Member
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Hi Anandha,

1) Vendor warranty claim process

Vendor warranty claim process is the situation where in the OEM wants to get the returns of the parts back from the vendor from whom he got the parts at the first place to produce the assemble equipment.

2) Equipment warranty claim process

Equipment warranty claim process is part of the process where in the customer / dealer returns the part to the OEM due to failure under warranty, in this case the equipment needs to be assigned with an master warranty.

3) How the vendor warranty claim process will happen in customer services, what and all document we need to generate during the claim process.

a. SAP Standard Warranty claim has a process of creation of different version in the claim.

b. IC - Incoming claimant

    OC: Outgoing claimant

    OV: Outgoing claimant

    IV : Incoming Vendor.

When all the documents needs to be processed the sequence is as follows:

1. Dealer / Customer creates the IC version of the claim

2. Once the claim is verified by the OEM the claim is paid by the OEM to customer / vendor, OC version is created & Posted credit in FI

3. Then the parts are send by the dealer / customer to vendor as directed by OEM (OV version is created)

4. Finally once the vendor pays the money the IV version is created & posted to FI.

4.  During the warranty company giving the services to customer at free of cost, but company need to claim that services charge from principal means another company, how the process will happen for creating document what we need to do configuration things.

For this scenario the best alternative is to create campaign master for all vehicle as if their free services are recall services which are liable for the payment by the OEM.

Then create warranty claim against the campaign & reimburse the payment to the dealer / customer.

Regards,

Sachin Balmiki

moazzam_ali
Active Contributor
0 Kudos

Hi

Have you done some study and home work at your end? Customer warranty, vendor warranty and warranty claim process and documents are described in SAP standard documents and Raj has given you one example. Please do some study and you will know the process and documents involved.

For your last question you will provide FOC services but claim this to some other company in debit note or with claim notification. Check the google.

Thank$

Former Member
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Hi Anantnag,

The below link should give you complete overview of the Warrranty Claim processing in SAP CS - standard. http://help.sap.com/saphelp_47x200/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm

Regards

Former Member
0 Kudos

Hi Raj,

Thanks for your valuable feedback but i enable to get the configuration things how we need to configure in sap cs

Thank you