SAP Application server does not start

[Former Member]

Hello All,

This is regarding the issue I face while stopping SAP instance from CI box(SAP MMc in windows).

In our  SAP system, CI & DB are installed in one box & additional application server in another box.

While installing SAP, both central system & application server were installed in same domain(Domain installation)

But when I try to stop both instances from CI box SAP MMC, application server is not getting stopped.
The error message says, invalid credentails.(while entering credentials i have mentioned DOMAIN\username).

Can anyone suggest why this is happening and how can I correct it?

I am about to start EHP upgrade on this sytem and wondering whether this issue will cause problem during upgrade.

I tried to restart the SAP instance service from services.msc in application server box.
It is not getting started now.
Error is:

Please help.

Thanks,
Ari

[Former Member]

Hello Airndam,

While login to system use hostname instead of local. and give your credintials.

Regards,

Shree harsha

[Former Member]

Hello,

The event viewer has entry like mentioned below:

It says it cannot open the profile file from CI server. But i am able to open file manually from within the App server.

Please suggest how to resolve it.

[Reagan]

Hello

Can you check the properties of the service you are trying to start ?

Check the "Path to executable" string.

Check whether the sapstartsrv.exe is present in the location and also whether the profile is accessible.

Regards

RB

[Former Member]

Hi Reagon,

I am able to access the profile file which is present in CI box from within App box.

Also, I had tried to re-create the service using SApstartsrv. Path to executable string is fine.

Still the issue is coming.

[Former Member]

Hi

i had a thought on this. You stated you are able to open that file manually, did you use ..MER\sapserviceJAP user?

Let us know

a

[Reagan]

Hello

Check the eventviewer to know why the service failed to start.

Regards

RB

[karthikeyan_natarajan4]

Hi Arindam,

what is the user ID configured for SAPJAP_01(right click on it , see logon tab)

[Former Member]

Hello,

Userid configured is correct.(SAPServiceJAP).

[karthikeyan_natarajan4]

Have you changed the password of SAPService<SAPSID> in the recent times, if so, reset the password in the active directory in Domain controller and change the password once again in the services files and try.

regards

kartik

[Former Member]

Hi Arindam,

Can you explain the issue bit clearly?

Are you getting an error while stopping the application server instance?

Regards,

Raja. G