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Survey recipient Error

Former Member
0 Kudos

Dear All,

In risk when I am trying to open the survey recipient, it is showing an error shown in the below screenshot. If anyone could help me out with problem it would be a great help.

Thanks in advance

Regards

Prateek Lal

Accepted Solutions (1)

Accepted Solutions (1)

former_member205878
Contributor
0 Kudos

Hi Prateek,

You need to maintain the email address in transaction "SO50" for class "CL_GRFN_SURVEY_INBOUND".

The email address eneterd here should be of type:

username@client.host" where username should exist in system (in SU01).

Eg- admin@200.gf2.r3.sap-ag.de.

Please refer to link:

http://help.sap.com/saphelp_nw70ehp1/helpdata/en/af/73563c1e734f0fe10000000a114084/frameset.htm

for configuring Inbound and outbound email.

Also make sure that there is a valid email address maintained for user " WF-BATCH".

You can refer the SAP note - Note:1530646 as well.

Regards,

Silky Sharma

Answers (1)

Answers (1)

Colleen
Advisor
Advisor
0 Kudos

HI Prateek

Have you checked the Email Address on the user account to ensure it is there and is valid (usually has the something @ something)?

Former Member
0 Kudos

Dear Colleen

Thanks for the reply and we have checked the email address in the back end i.e. GUI(SU01), the email address entered there is valid and it is receiving other mails like KRI notifications, but there is a a problem with this only.

Thanks in advance

Prateek Lal