NW 7.4 - ASCS installation error

[Former Member]

Hi

I just installed ASCS using a virtual hostname. The installation fails at the last step Start Central Services Instance.

When I start ascs, it gets started and I see the below process

g1xadm> startsap vhostname

Starting Startup Agent sapstartsrv

OK

Instance Service on host gilman started

-------------------------------------------

starting SAP Instance ASCS00

Startup-Log is written to /home/g1xadm/startsap_ASCS00.log

-------------------------------------------

/usr/sap/G1X/ASCS00/exe/sapcontrol -prot NI_HTTP -nr 00 -function Start

Instance on host gilman started

Process:

  g1xadm 8847492       1   0 17:08:34      -  0:00 sapstart pf=/usr/sap/G1X/SYS/profile/G1X_ASCS00_vhostname

  g1xadm 9044008 8847492   0 17:08:35      -  0:00 en.sapG1X_ASCS00 pf=/usr/sap/G1X/SYS/profile/G1X_ASCS00_vhostname

  g1xadm 9240632       1   0 17:08:24      -  0:00 /usr/sap/G1X/ASCS00/exe/sapstartsrv pf=/usr/sap/G1X/SYS/profile/G1X_ASCS00_vhostname -D

  g1xadm 9306186 8847492   0 17:08:35      -  0:00 ms.sapG1X_ASCS00 pf=/usr/sap/G1X/SYS/profile/G1X_ASCS00_vhostname

But sapcontrol - GetProcessList fails, hence the installation is failing at the last step.

g1xadm> sapcontrol -nr 00 -function GetProcessList

17.06.2013 17:10:09

GetProcessList

OK

name, description, dispstatus, textstatus, starttime, elapsedtime, pid

msg_server, MessageServer, GRAY, Stopped, , , 9306186

enserver, EnqueueServer, GRAY, Stopped, , , 9044008

I changed the message server ports, also we reboot the server, still the same issue.

we are in Aix os

Regards

[Former Member · Accepted solution]

Resolved, after remounting /proc file system in aix.  It was a problem with the file system /proc, which wasn't mounted properly

[Former Member]

Please attach sapstart.log file from ASCS instance work directory. Also check status of message server and enqueue server at OS level.

[Former Member]

g1xadm> cat startsap_ASCS70.log
Trace of system startup/check of SAP System G1X on Fri Jun 21 13:27:18 EDT 2013

Called command: /usr/sap/G1X/SYS/exe/uc/rs6000_64/startsap start

-------------------------------------------
13:27:19
Starting Startup Agent sapstartsrv

-------------------------------------------
13:27:20
Instance Service on host gilman started

-------------------------------------------
13:27:20
starting SAP Instance ASCS70

-------------------------------------------
13:27:20
Startup-Log is written to /home/g1xadm/startsap_ASCS70.log

-------------------------------------------
13:27:20
/usr/sap/G1X/ASCS70/exe/sapcontrol -prot NI_HTTP -nr 70 -function Start

21.06.2013 13:27:20
Start
OK

-------------------------------------------
13:27:30
Instance on host gilman started

both the process is running at os level

  g1xadm 16777250 17956948   0 16:10:28      -  0:00 en.sapG1X_ASCS01 pf=/usr/sap/G1X/SYS/profile/G1X_ASCS01_vhostname

  g1xadm 22610096 17956948   0 16:10:28      -  0:00 ms.sapG1X_ASCS01 pf=/usr/sap/G1X/SYS/profile/G1X_ASCS01_vhostname

[Former Member]

This is the only errror message I could see

ERROR      2013-06-21 16:11:10.113 [sixxcstepexecute.cpp:916]
FCO-00011  The step startASCSInstance with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|startASCSInstance was execut
ed with status ERROR ( Last error reported by the step: Instance 'ASCS01/g1xci' of SAP system G1X is in an inconsistent state: the processes do not seem to have been started within the instance.).

I changed to ports to different one's still no luck

Regards

Senthil

[Former Member]

Senthil Jeyapandi wrote:

g1xadm> cat startsap_ASCS70.log
Trace of system startup/check of SAP System G1X on Fri Jun 21 13:27:18 EDT 2013
Called command: /usr/sap/G1X/SYS/exe/uc/rs6000_64/startsap start
-------------------------------------------
13:27:19
Starting Startup Agent sapstartsrv
-------------------------------------------
13:27:20
Instance Service on host gilman started
-------------------------------------------
13:27:20
starting SAP Instance ASCS70
-------------------------------------------
13:27:20
Startup-Log is written to /home/g1xadm/startsap_ASCS70.log
-------------------------------------------
13:27:20
/usr/sap/G1X/ASCS70/exe/sapcontrol -prot NI_HTTP -nr 70 -function Start
21.06.2013 13:27:20
Start
OK
-------------------------------------------
13:27:30
Instance on host gilman started
both the process is running at os level
  g1xadm 16777250 17956948   0 16:10:28      -  0:00 en.sapG1X_ASCS01 pf=/usr/sap/G1X/SYS/profile/G1X_ASCS01_vhostname
  g1xadm 22610096 17956948   0 16:10:28      -  0:00 ms.sapG1X_ASCS01 pf=/usr/sap/G1X/SYS/profile/G1X_ASCS01_vhostname

In your posts I see different instance numbers for ASCS instance: 00 (in your first message), 01, 70. Can you explain this? Which instance number you used to ASCS installation?

[achmad_dimyati5]

Hi Sentil,

I have exactly the same issue. It's a NIMSH process which take over the port 3900.

You can check it by telnet to the host port 3900.

You can stop the NIMSH or just re-install your NW 7.4 using different port.

Regards,

Achmad

[isaias_freitas]

Hello Senthil,

Check the contents of the folder /usr/sap/G1X/SYS/global/sapcontrol.

There, you should see only one file per instance of the G1X system.

Each filename will have some numbers separated by the underscore character ("_"), and it will end with the hostname (or virtual hostname) where the instance is running.

If you see duplicate files related to the ASCS instance, check out the SAP note 1873918, as its solution could also help you in this case.

Regards,

Isaías

[Former Member]

Isaías

I tried the option mentioned in the note 1873918, but no luck 😞

Thanks

Senthil

[premsukh_bishnoi]

Hi,

Please provide a MS logs.

Regards, prem

[AtulKumarJain]

Hi,

Please check /usr/sap/sapservices file please paste the output here.

and also maintain the /etc/hosts file with ip address of you server  and virtual hostmane

<ip address>  vhostname

Best Regrsds,

Atul

[Former Member]

Atul,

This is our etc/host entry

$ cat /etc/hosts | grep -i g1xci

10.2.14.33      g1xci g1xci.<FQDN>

$ cat /etc/services | grep -i G1X

sapmsG1X        3600/tcp        # SAP System Message Server Port

Regards

[bxiv]

Instance Service on host gilman started.   Is "gilman" also hostname of the system?  I'm curious to know if its picking up the wrong name when it is starting?

[Former Member]

gilman is the physical hostname, but we used virtual hostname to install using sap_usehostname. parameter.

also our profile files has the virtual hostname

g1xadm> cdpro

g1xadm> ls -lrt
total 16
-rw-r--r--    1 g1xadm   sapsys         2441 Jun 17 16:29 G1X_ASCS00_vhostname
-rw-r--r--    1 g1xadm   sapsys          651 Jun 17 17:00 DEFAULT.PFL

[Former Member]

Also this is the error message, I also tried changing the ports but no luck.

ERROR 2013-06-18 15:44:47.589

CJS-30217  Instance 'ASCS00/g1xci' of SAP system G1X is in an inconsistent state: the processes do not seem to have been started within the instance.

ERROR 2013-06-18 15:44:48.294

FCO-00011  The step startInstance with step key |NW_ABAP_ASCS|ind|ind|ind|ind|0|0|NW_SCS_Instance|ind|ind|ind|ind|ascs|0|startInstance was executed with status ERROR ( Last error reported by the step: Instan

ce 'ASCS00/g1xci' of SAP system G1X is in an inconsistent state: the processes do not seem to have been started within the instance.).

[bxiv]

You should have a sapinst_instdir/NW740 folder, if you navigate down to the log files that sap install is creating, review the newest time stamp files.

One of them should provide more information for you or the rest of scn to review and narrow down why the virtual name isn't working in your system.