Link between order and invoice is lost

[Former Member]

Hi,

The user had reported an issue where he couldnt create a billing document since the delivery was incomplete. Although the delivery had a status not relevant for picking and no WMS activity required, the delivery incompletion log showed picking qty missing error.

Since the delivery was pgied, I reversed the PGI, deleted the line item from the delivery, and created the same line item again. Subsequently, the delivery got PGIed and invoice was created.

But the document flow of the delivery and invoice doesnt show the order number now. Also, the same line item in the order now shows as open.

Please advice why this happened and what should be done now.

<text removed. Priority normalized>.

Thanks in advance.

Anuja.

Message was edited by Moderator

[former_member216765]

Hi

When you add line item directly into the delivery document in that case, system consider order type DL(Default order type for Delivery W/O reference) for that line item instead of OR due to which you are not able to see the original Sales Order details in the document flow.

As suggested by TW you should delete the whole delivery document and create a fresh delivery from your SO.

[former_member184881]

Hi

You deleted Delivery line item. So this kind of error is coming. Please use t-code: se16, give table: LIPS and put your delivery number & execute. Here you can find your sales order number in “Reference Filed” . Collect the number use t-code: VA03 and put sales order number and click on sales order document flow then can get billing number under sales order number.

thanks

Md. Enayet Hossain

[former_member182378]

Anuja,

Please advice why this happened and what should be done now.

This type of behavior has been observed by me too.

When the delivery has one line item, and that line item is deleted; then the "link" between sales order and delivery is lost. Thus the link can not be seen in document flow too.

The way to "go around this" is to create a new delivery after deleting the old delivery.

Or in the (old) existing delivery, create the line item by using button Outbound delivery > Deliver Sales order.

Note: Ofcourse, see if you can (in other words, if business permits) cancel the already created invoice, reverse the PGI.

[eduardo_hinojosa]

Hi

Check if in your copy rules the update of document flow is activated.

I hope this helps you

Regards

Eduardo