SAP Logon Pad Windows stopped working

[Former Member]

Cordial greetings to all

Someone please prodrìa colaborarme with the following error.

I'm currently residing WF through the ZWF01, images containing those residing reference purposes located on a server located in Argentina, Colombia in Hollywood, to open these occasions based in sigueinte presents the error message which closes the SAP application full "SAP Logon Pad Windows stopped working" with any user that is used in SAP, this error shows sporadically and with multiple users.

be some configuration issue? was working properly before

Thank you

Liliana

[Former Member]

Greetings Liliana,

Could you validate that the SAP GUI7.30 you are using has the latest sapsetup patch 35 applied.  If you have any combination of Windows 8, Office 2013 or Internet Explorer 9 or above, then I would really recomend applying core patch 5 due out by July 12.

Cheers,

Dan Mead

[jude_bradley]

Please use this tool to test.

http://technet.microsoft.com/en-us/library/bb457063.aspx

Regards,

Jude

[AnanthNatarajan]

Hi Liliana,

Please check by updating the existing version of SAPGUI with the latest version (i.e. in your system).

Thanks & Regards,

Ananth.

[bglobee]

Hi Liliana,

What is the GUI version ?

Can you try running the GUI installation check? Open log on pad --> click on top left of the window --> select 'About' --> select the installation check option. See if there are any errors.

[Sriram2009]

Hi

Could you Pl reinstall the sapgui

Uninstall the exiting sapgui

remove the folder c:\program folder\sap

and then install the sapgui 7.30 version (Latest version patch level 4)

Thanks

Sriram

[Former Member]

Hello Balaji,

Look at the version we have is SAPGUI 720 patch level 12 and in the part that is not shown Indica em any errors or corrections to be undertaken prior esque weird thing worked well, the inconveneinte began performing three months ago but been increasing an Enquiry and those based only hosted on the server of Argentina and consulted from Colombia.

Many Thanks

Liliana

[Former Member]

Hi Sriram

Thanks for your reply, yeah, look, this step is performed also on one of the team tested with version SAP 730 but still the error occurs again and you are multiple users, we are thinking it may be the hosting server but we are not insurance

Thanks

Liliana

[jude_bradley]

Hello Liliana,

Since 7.20 is out of support,can  you test with 7.30 and patch 4?

Does the Windows event viewer  (eventvwr.exe) tell you anything at all?

Jude

[bglobee]

Hi Liliana,

Try 'restore defaults' option in GUI.

[Former Member]

Thanks Jude,

Let's try one of the users installing version 7.30 for now with the patch 4 regarding the message windows viewer it generates is this:

    saplgpad.exe

    7200.3.12.1075

    4fe82e0b

    AcroRd32.dll

    10.1.0.534

It is as if the system had the ability to open the document and then try again that it opens well, the error occurs only sometimes.

Regards

Liliana

[Former Member]

Thanks Balaji,

Yes, we did but it still has

regards

Liliana

[jude_bradley]

If the issue occurs only when opening Adobe Reader, try disabling the Security options in Adobe Reader:

Main menu Edit -> Preferences -> (CTRL+K) -> Security (Enhanced) -> Uncheck "Enable Protected Mode at startup" and uncheck "Enable Enhanced Security" and see does this work.

Regards,

Jude

[Former Member]

It worked for me, thanks a lot