NwSapSetup was not able to grant you administrator rights

[former_member383109]

Hello

I have configured a Windows Server 2012 machine with SAP Installation Server Administrator Tool v 9.0.35.0 (which I believe is the most recent version, can someone confirm please?).

I have followed the user guide, configured the share, LSH service, made sure services are running etc. yet I still get this error on most clients when they try run SapGuiSetup.exe

Please can someone help. I've always had trouble with this tool, specifically the LSH service, it is very VERY temperamental in my experience.

Kind regards,

James

[former_member194094]

Hello James,

Yes SAP SETUP level 35 is the most recent. See note 1587566

If you are facing issues with the LSH service, I suggest you go through note 593486 first.

If this does not help, you can look for the NwSapSetupDs*.log file located in the

%PROGRAMFILES%\SAP\SapSetup\ folder of your installation server. It should provide you some indication on what goes wrong... you can share with us?

Kind regads,

Eric

SDN NW Clients Moderator

[former_member383109]

Hi Eric,

I have been through that note before but it didn't help my problem.

The logs suggest an inability to query the local groups on the client. I have made sure the RPC and remote registry services are running on both client and server. The LSH account is admin on both too:

14:04:08 NwSapFeiUt  1   Server got a connection on the pipe

14:04:08 NwSapFeiUt  1   Pipe read message:

                         test1.bution.com|192.168.10.19 /fs="\\app2\SAP GUI Server\Setup" /cmdline='/product:SAPWUS+ECL710+BW350+KW710+GUI710ISHMED+JNet+SAPGUI710+SAPDTS+SCE /TitleComponent:SAPGUI710 /IgnoreMissingProducts /lshAdminMode' /_upid=4672 /winsta="WinSta0" /desktop="Default" /event="Global\IS_NW_SAPSETUP_Sync_Event{30E89187-972B-4E06-A133-83FEFABE8294}" 

14:04:08 NwSapFeiDs  1   Transmitted string: test1.bution.com|192.168.10.19 /fs="\\app2\SAP GUI Server\Setup" /cmdline='/product:SAPWUS+ECL710+BW350+KW710+GUI710ISHMED+JNet+SAPGUI710+SAPDTS+SCE /TitleComponent:SAPGUI710 /IgnoreMissingProducts /lshAdminMode' /_upid=4672 /winsta="WinSta0" /desktop="Default" /event="Global\IS_NW_SAPSETUP_Sync_Event{30E89187-972B-4E06-A133-83FEFABE8294}" 

14:04:08 NwSapFeiDs  1   CRemoteInst is going to start new thread

14:04:08 NwSapFeiDs  1   New thread is running

14:04:08 NwSapFeiDs  1   Going to create named pipe \\.\PIPE\_nw_sapfeids_is_pipe_

14:04:08 NwSapFeiUt  1   Listener pipe created

14:04:08 NwSapFeiUt  1   Listener pipe is waiting for notifications

14:04:08 NwSapFeiDs  1   Service installation (1. try)

14:04:34 NwSapFeiUt  1E  MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).

14:04:34 NwSapFeiDs  1E  Could not make the user for IS a local admin.

14:04:34 NwSapFeiDs  1E  Remote installation with host (address) "test1.bution.com" was NOT successful

14:05:01 NwSapFeiUt  1E  MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).

14:05:01 NwSapFeiDs  1E  Could not make the user for IS a local admin.

14:05:01 NwSapFeiDs  1E  Remote installation with host (address) "192.168.10.19" was NOT successful

14:05:01 NwSapFeiDs  1   Service installation (2. try)

14:05:01 NwSapFeiUt  1E  MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).

14:05:01 NwSapFeiDs  1E  Could not make the user for IS a local admin.

14:05:01 NwSapFeiDs  1E  Remote installation with host (address) "test1.bution.com" was NOT successful

14:05:01 NwSapFeiUt  1E  MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).

14:05:01 NwSapFeiDs  1E  Could not make the user for IS a local admin.

14:05:01 NwSapFeiDs  1E  Remote installation with host (address) "192.168.10.19" was NOT successful

14:05:01 NwSapFeiDs  1E  Remote service installation failed.

14:05:01 NwSapFeiUt  1   Successfully sent message:

                         ERROR _SERVICE_INSTALL_FAILED_

14:05:01 NwSapFeiDs  1   DONE with remote installation

[former_member182034]

hi James,

As per suggestion of Eric, Please download the required patches from following link and apply. hopefully, issue will be resolved.

http://service.sap.com/sltoolset -> Software Logistics Toolset 1.0 -> download SAPSETUP 9.0 -> Support Package Patches -> Windows Server

SAPSETUPP90SP00_0_WUS.exe (patch for SapSetup, SAP AWUS, SapStart)

This patch contains SapSetup and AWUS. It is for all scenarios that include the Automatic Workstation Update Service.

The first two downloads are Patch Executable that can be applied to your installation server withNwSapSetupAdmin.exe (-> apply patch).

Regards,

[former_member194094]

Hi James,

I think note 1124706 addresses your issue.

Kind regards,

Eric

SCN NW Clients Moderator

[former_member383109]

Hi Eric,

The file share is on a Windows Server, so I don't think that note is applicable.

Regards,

James

[former_member383109]

Hi Abdul,

I had already applied that patch to the server, and still have the problem.

Regards,

James

[former_member182034]

hi James,

Please go through the following SAP Note:

1162270 - 7.xx Installing the DS installation service

Regards,