06-11-2013 5:15 PM
Hello
I have configured a Windows Server 2012 machine with SAP Installation Server Administrator Tool v 9.0.35.0 (which I believe is the most recent version, can someone confirm please?).
I have followed the user guide, configured the share, LSH service, made sure services are running etc. yet I still get this error on most clients when they try run SapGuiSetup.exe
Please can someone help. I've always had trouble with this tool, specifically the LSH service, it is very VERY temperamental in my experience.
Kind regards,
James
06-12-2013 1:47 PM
Hello James,
Yes SAP SETUP level 35 is the most recent. See note 1587566
If you are facing issues with the LSH service, I suggest you go through note 593486 first.
If this does not help, you can look for the NwSapSetupDs*.log file located in the
%PROGRAMFILES%\SAP\SapSetup\ folder of your installation server. It should provide you some indication on what goes wrong... you can share with us?
Kind regads,
Eric
SDN NW Clients Moderator
06-12-2013 1:47 PM
Hello James,
Yes SAP SETUP level 35 is the most recent. See note 1587566
If you are facing issues with the LSH service, I suggest you go through note 593486 first.
If this does not help, you can look for the NwSapSetupDs*.log file located in the
%PROGRAMFILES%\SAP\SapSetup\ folder of your installation server. It should provide you some indication on what goes wrong... you can share with us?
Kind regads,
Eric
SDN NW Clients Moderator
06-12-2013 2:11 PM
Hi Eric,
I have been through that note before but it didn't help my problem.
The logs suggest an inability to query the local groups on the client. I have made sure the RPC and remote registry services are running on both client and server. The LSH account is admin on both too:
14:04:08 NwSapFeiUt 1 Server got a connection on the pipe
14:04:08 NwSapFeiUt 1 Pipe read message:
test1.bution.com|192.168.10.19 /fs="\\app2\SAP GUI Server\Setup" /cmdline='/product:SAPWUS+ECL710+BW350+KW710+GUI710ISHMED+JNet+SAPGUI710+SAPDTS+SCE /TitleComponent:SAPGUI710 /IgnoreMissingProducts /lshAdminMode' /_upid=4672 /winsta="WinSta0" /desktop="Default" /event="Global\IS_NW_SAPSETUP_Sync_Event{30E89187-972B-4E06-A133-83FEFABE8294}"
14:04:08 NwSapFeiDs 1 Transmitted string: test1.bution.com|192.168.10.19 /fs="\\app2\SAP GUI Server\Setup" /cmdline='/product:SAPWUS+ECL710+BW350+KW710+GUI710ISHMED+JNet+SAPGUI710+SAPDTS+SCE /TitleComponent:SAPGUI710 /IgnoreMissingProducts /lshAdminMode' /_upid=4672 /winsta="WinSta0" /desktop="Default" /event="Global\IS_NW_SAPSETUP_Sync_Event{30E89187-972B-4E06-A133-83FEFABE8294}"
14:04:08 NwSapFeiDs 1 CRemoteInst is going to start new thread
14:04:08 NwSapFeiDs 1 New thread is running
14:04:08 NwSapFeiDs 1 Going to create named pipe \\.\PIPE\_nw_sapfeids_is_pipe_
14:04:08 NwSapFeiUt 1 Listener pipe created
14:04:08 NwSapFeiUt 1 Listener pipe is waiting for notifications
14:04:08 NwSapFeiDs 1 Service installation (1. try)
14:04:34 NwSapFeiUt 1E MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).
14:04:34 NwSapFeiDs 1E Could not make the user for IS a local admin.
14:04:34 NwSapFeiDs 1E Remote installation with host (address) "test1.bution.com" was NOT successful
14:05:01 NwSapFeiUt 1E MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).
14:05:01 NwSapFeiDs 1E Could not make the user for IS a local admin.
14:05:01 NwSapFeiDs 1E Remote installation with host (address) "192.168.10.19" was NOT successful
14:05:01 NwSapFeiDs 1 Service installation (2. try)
14:05:01 NwSapFeiUt 1E MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).
14:05:01 NwSapFeiDs 1E Could not make the user for IS a local admin.
14:05:01 NwSapFeiDs 1E Remote installation with host (address) "test1.bution.com" was NOT successful
14:05:01 NwSapFeiUt 1E MakeUserLocalAdmin: Failed to lookup group account. Error message: The RPC server is unavailable. Error code 0x000006ba (1722).
14:05:01 NwSapFeiDs 1E Could not make the user for IS a local admin.
14:05:01 NwSapFeiDs 1E Remote installation with host (address) "192.168.10.19" was NOT successful
14:05:01 NwSapFeiDs 1E Remote service installation failed.
14:05:01 NwSapFeiUt 1 Successfully sent message:
ERROR _SERVICE_INSTALL_FAILED_
14:05:01 NwSapFeiDs 1 DONE with remote installation
06-13-2013 7:07 AM
hi James,
As per suggestion of Eric, Please download the required patches from following link and apply. hopefully, issue will be resolved.
http://service.sap.com/sltoolset -> Software Logistics Toolset 1.0 -> download SAPSETUP 9.0 -> Support Package Patches -> Windows Server
SAPSETUPP90SP00_0_WUS.exe (patch for SapSetup, SAP AWUS, SapStart)
This patch contains SapSetup and AWUS. It is for all scenarios that include the Automatic Workstation Update Service.
The first two downloads are Patch Executable that can be applied to your installation server withNwSapSetupAdmin.exe (-> apply patch).
Regards,
06-13-2013 10:48 AM
Hi James,
I think note 1124706 addresses your issue.
Kind regards,
Eric
SCN NW Clients Moderator
06-13-2013 11:06 AM
Hi Eric,
The file share is on a Windows Server, so I don't think that note is applicable.
Regards,
James
06-13-2013 11:12 AM
Hi Abdul,
I had already applied that patch to the server, and still have the problem.
Regards,
James
06-13-2013 12:17 PM
hi James,
Please go through the following SAP Note:
1162270 - 7.xx Installing the DS installation service
Regards,