ITSM error: "Item 10: No item category could be determined."

[JMorozowski]

I am in the process of configuring ITSM and am receiving this error whenever I create a new message.  It does not stop me from creating the message, but I cannot figure out how to solve it.  I am not sure what "Item 10" is referring to.  Has anyone else experienced this and have any ideas as to what "Item 10" might be so that it can be corrected?  Thanks.

Regards,

Jon

[Former Member · Accepted solution]

Hello Jon.

Run SPRO tcode and search for ‘Define Item Category Determination’ check if you have these entries (for used transaction type):

BR,

SAPFan

[JMorozowski · Accepted solution]

SAP Fan,

Thanks.  I had only one entry for ZMIN with the Item Category Group set.  I did not have the entry without the Item Category Group.  I am no longer receiving that error.

Regards,

Jon

[Former Member · Accepted solution]

Hi where in the SPRO I find it? Define Item Category Configuration?

[Former Member · Accepted solution]

SPRO--> SAP Customizing Impl Guide-->CRM-->Basic Settings-->Copying Control for Business Transaction--> Define Item Category Determination wehn copying

[Former Member]

Hi, Jon.

Could you provide us with more information?

Do you have any description under "Details" link?

BR,

Artem

[JMorozowski]

Artem,

Thanks for your reply.  The details are very vague, but I will copy them below.  I am going through a thread that I saw posteed with some information by someone named Pascal.  Hopefully that will yield some results.

Regards,

Jon

Diagnosis

No matching item category could be created for the item.

Unless the item category is determined,  determination of
the following items may not work properly :

• Text procedure

• Partner procedure

• Status profile

• Org. data profile

• Date profile

• Action profile

• Obj. reference profile

Procedure

If necessary, check the item category assignment for the
relevant document type, and describe it.