catalog items not transferred to shopping cart

[Former Member]

Hi experts,

we are running SRM MDM 7.01 and SRM 7.1 for the shopping cart scenario.

Some users tried to do the following:

-add items to shopping cart from MDM catalog successfully

-save and close SC

-reopen the SC and transfer new positions from catalog

but new items were not added to shopping cart. we tried to reproduce the case logging in with the same users from different PCs, and the issue seems independent from user (the same user succeeded with a pc and failed with others).

So we searched for SAP notes, where some security settings are suggested for IE7/IE8, but we were not able to solve the issue, even with the recommended settings.

Do you have any suggestion?

Tnx

Ci

[konstantin_anikeev]

Hi Ci,

please check the log for the object BBP_ICO in the transaction SLG1.

May be some errors there...

Do you work over Portal or NWBC?

Best Regards

Konstantin

[Former Member]

Hi Konstantin,

in tx SLG1 we don't have any errors.

We are working on NWBC.

I doubt that the issue is related to call structure, because otherwise, every user should have the same issue.

So maybe it is some IE settings...but we have already gone through that without results.

Regards,

Ci

[konstantin_anikeev]

BBP_OCI, not BBP_ICO