"Unable to retrieve a Jide URL from the ClassPath." error after SP6 upgrade

[Former Member]

Hi all,

I have upgrade the BIP to SP6. But after upgrade web intelligence reports gives an error as Unable to retrieve a Jide URL from the ClassPath. I have added the jide-synthetica.jar path as classpath in file CRConfig.xml. But has no effect. How can i solve this problem ?

Regards,

[Former Member · Accepted solution]

The issue related to the TR localization Classpath characters that defined as Turkish-UTF.

To solve this issue, you must by-pass the Windows Language settings.

On run-time please add the following parameter to JVM on Java Configuration Panel -> Java-> View -> Run Time Parameters (input areas)

Add :-Duser.language=en

Restart your application.

Regards,

Emrah KAYA

[Former Member · Accepted solution]

Hi Emrah,

Issue resolved.

Thanks.

Regards,

Emre,

[Former Member]

Hi Emre

Have you tried to check your regional settings. If your OS language TR, you should change your regional settings to EN or your OS language should be EN.

Thanks,

Birol

[Former Member]

Hi Birol,

I've changed the regional settings as you told but has no effect.

But I've noticed...The server IP address is 192.168.10.XX. If i connect from any machine in the same IP range like 192.168.10.YY, no error occurs and reports work correctly.

Regards,

Emre

[denis_konovalov]

what is the exact workflow ?

why were you editing CRConfig.xml ?

Is your deployment bind to a specific IP somehow or DNS is not redirecting properly between IP subnets ?

[Former Member]

Hi Denis,

The exact workflow is:

- login BO

- open WebI report and error occurs...

I've tried to add Jide classpath within CRConfig.xml...

I don't know how to check and what to do for IP and DNS properties.

Regards,

Emre

[Former Member]

Hi Emre,

Also we have same problem after upgrade web intelligence support package level to SP6 FP3. Did you solve the problem? If you solved it could you please share your solution?

BR,

[Former Member]

To solution; You can change with web Intelligence view and modify section mode to "Web" from Rich Internet Application on the Preferences.

BR

Levent

[Former Member]

Hi Hande,

I've no solution. I've escalated the situation to support bur they were unable to reach a conclusion. They are indicated that the problem may be related to our network and ...

Hi Levent,

This is a way but is not solution. And RIA has some features that Web does not have.

Regards,

Emre,

[Former Member]

Hi Emre

I think the problem occurs from 'jide-components.jar, After patch install, the file 'jide-components.jar' is missing from "InstallDir\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib\external"

you can copy the file 'jide-components.jar' from  '<InstallDir>:\Program Files (x86)\SAP BusinessObjects\Tomcat6\work\Catalina\localhost\BOE\eclipse\plugins\webpath.AnalyticalReporting\web\webiApplet\lib' and paste it to the location '<InstallDir>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib\external'.

Zeki

[former_member188911]

Hi Emre,

I assume you are using the Java Rich Internet Client

Please verify your JRE (Java Runtime ) is a supported one, 1.7 should be the best choice.

Be sure to remove all older versions of Java Runtime and delete the downloaded applets from Java control panel, you can do that in the advanced settings, delete temporary files  (please don't confuse this with the browser's temporary files, they are different things)

Thanks

Simone

[Former Member]

Hi Simeone,

I tried to delete java temp but....

I notice that the problem file is jide-sytnthetica.jar. This file can not be downloaded to java cacche. And the trace log as below.

java.lang.NoClassDefFoundError: com/jidesoft/plaf/synthetica/SyntheticaJideTabbedPaneUI

at java.lang.ClassLoader.defineClass1(Native Method)

at java.lang.ClassLoader.defineClass(Unknown Source)

at java.security.SecureClassLoader.defineClass(Unknown Source)

at java.net.URLClassLoader.defineClass(Unknown Source)

at sun.reflect.GeneratedMethodAccessor5.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.defineClassHelper(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.access$100(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader$2.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at sun.plugin2.applet.Plugin2ClassLoader.findClassHelper(Unknown Source)

at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at com.sap.webi.toolkit.ui.WebITabbedPane.customize(WebITabbedPane.java:87)

at com.sap.webi.toolkit.ui.WebITabbedPane.<init>(WebITabbedPane.java:50)

at com.sap.webi.ui.viewer.ReportTabbedPane.<init>(ReportTabbedPane.java:66)

at com.sap.webi.ui.workbench.WebIDocViewWorkspacePanel.initViewerFrame(WebIDocViewWorkspacePanel.java:448)

at com.sap.webi.ui.workbench.WebIDocViewWorkspacePanel.initWebIDocWorkSpace(WebIDocViewWorkspacePanel.java:371)

at com.sap.webi.ui.workbench.WebIDocViewWorkspacePanel.initComponent(WebIDocViewWorkspacePanel.java:112)

at com.sap.webi.ui.workbench.WebIDocViewWorkspacePanel.<init>(WebIDocViewWorkspacePanel.java:96)

at com.sap.webi.ui.workbench.WebIWorkbench.getWebIDocViewWorkspacePanel(WebIWorkbench.java:312)

at com.sap.webi.ui.context.managers.WorkbenchManager.getWebIDocViewWorkspacePanel(WorkbenchManager.java:164)

at com.sap.webi.ui.perspectives.AStandardPerspective.getWorkspacePanel(AStandardPerspective.java:87)

at com.sap.webi.ui.workbench.WebIWorkbench.updateWorkspaceFromCurrentPerspective(WebIWorkbench.java:400)

at com.sap.webi.ui.context.managers.DocumentManager.openDoc(DocumentManager.java:167)

at com.sap.webi.ui.tasks.OpenDocTask.doneProcess(OpenDocTask.java:414)

at com.sap.webi.toolkit.ui.tasks.WebITask$PrivateWorker.done(WebITask.java:367)

at javax.swing.SwingWorker$5.run(Unknown Source)

at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(Unknown Source)

at sun.swing.AccumulativeRunnable.run(Unknown Source)

at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(Unknown Source)

at javax.swing.Timer.fireActionPerformed(Unknown Source)

at javax.swing.Timer$DoPostEvent.run(Unknown Source)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$200(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Caused by: java.lang.ClassNotFoundException: com.jidesoft.plaf.synthetica.SyntheticaJideTabbedPaneUI

at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

... 51 more

[former_member188911]

Hi Emre,

If you are able to open a case with support please do so, I haven't seen anything like this before and I think this needs to be investigated.

thanks

Simone

[Former Member]

Dear Simeone,

I think it is a deployment problem. The jide-sytnthetica.jar file is not exist in Business Objects directory. I have escalated the situation to support.

Thanks,

Emre