service desk-solman7.1 issue

[Former Member]

Hi Experts,

I need your help in the following issue.

For the service desk configuration in solman 7.1 , I have created a new customized transaction type ZMIN(XXX incident) which is a copy of SMIN (Incident).

I have applied all my rules and customization on ZMIN.

When I create a message from satellite system using help--> create message . It is getting created under message of type INCIDENT (adopted from SMIN)

How to get that as XXX incident (type ZMIN)

I can see the message in CRM_UI--> ITSM as follows

                                         TYpe

s00000041  Test Issue        INCIDENT

s00000042  Test issue       XXX INCIDENT

Kindly help me in resolving this issue

Regards

Tej

[Former Member · Accepted solution]

Hi All,

The above issue got resolved after removing the entry of SMIN(adding ZMIN) from PROCESS_TYPE in CRM_DNO_CUST04

Thx

Regards

Tej