Queries Regarding Incident Management in SolMan 7.1

[Former Member]

Hi,

I have 2 queries regarding incident management in SolMan 7.1.

1) How  to restrict list of processors based on support team determined or selected while creating incidents for e.g. if Service Team is selected as 'Basis Support Team' then only processors attached to this support team (in PPOMA_CRM) gets displayed when we do list dieplay F4 in 'Processor' field.

2) Is there any way to supress the pop up window when we edit incidents - 'Enter Your Business Partner as Processor?' apart from ABAP. We don't want this pop-up in any situations .

Thanks.

SM

[prakhar_saxena]

Hi

for query 1 check

Note 1486132 - Incident Create: Enhance search help of Reporter field

http://scn.sap.com/thread/3215050

for query 2 check

Note 1646243 - Work Center: Pop-up Asking to assign yourself as processor

http://scn.sap.com/thread/3314436

hope it resolves

Regards

Prakhar

[Former Member]

Hi Prakhar,

I have tried corrections for both queries but its not working.

1. Regardng first query, I am not sure if this is not possible in 7.1 SP04 to get processor list auto-filtered based on support team selected. The note mentioned by you is not exactly the same as its about enhancing the search.

2. We have implemented Note 1646243 successfully but even that is not helping.. 😞 

Also, if i go to SPRO --> SolMan --> Technical Settings --> Workcenter --> Adust Workcenter call for brwoser --> All users  , it doesnot have any entry so both way it should work as per SAP help. But its still coming up for new  and existing messages.

Any other tips.