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Solman service desk issue

Former Member
0 Kudos

Hi Experts,

I have created a message in satellite system through help--> create message.

It shows message successfully created but when I went to solman CRM_DNO_MONITOR I don't see the message their...

Could you guys suggest me what am I missing in the configuration.

Regards

Tej

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

It is working now after some config. changes

former_member182034
Active Contributor
0 Kudos

nice to hear that the issue resolved..

would you mention/share the configuration with scn users which you have done to resolve this issue?

Regards,

Answers (2)

Answers (2)

former_member182034
Active Contributor
0 Kudos

hi sandeep,

You are getting this issue due to some missing authorization. Please have a look at below SAP Note and link. It might be resolve the issue.

Note 615670 - Authorization check in operational reporting

http://help.sap.com/saphelp_crm50/helpdata/en/26/99973915e69238e10000000a11402f/frameset.htm

Regards,

prakhar_saxena
Active Contributor
0 Kudos

Hi Sandeep

What is the version of Solman 7.0 or 7.1

have you checked in the solman_workcenter

it might be possible that ticket is created without any values in that case search with transaction type

In addition make sure you have all the authorizations (Processor Role) or SAP ALL for testing

hope it helps

regards

prakhar