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blank screen/white screen after adding a product into the SC

Former Member

on ‎05-20-2013 8:16 PM

0 Kudos

Dear All,

We currently have a strange problem.

We are on:

SRM_SERVER 701 0008 SAPK-70108INSRMSRV SRM_SERVER

The user logs on to the system through SRM WEB (Note NWBC-HTML not PORTAL). We have Requisite-Katalog in use.

The user clicks on any catalogue, a second window is popping up where he can add any product into the shopping cart. The result is, he gets a

white blank screen without any content after he has tried to add a product. You can view source code via right click in the browser. This is its content.

Have you ever across such a problem. Thanks a lot for your cooperation.

BR

Alex

<!DOCTYPE html><html id='frame' lang='DE'>

<head>

<meta http-equiv='Content-Type' content='text/html; charset=utf-

8' />

<meta name='language' content='DE' />

<title>Einkaufen</title>

<link rel='Shortcut Icon' type='image/x-icon'

href='~html/20120329114326/favicon.ico' />

<script type='text/javascript'

src='~html/20120802073624/general.js'></script>

<style type='text/css' media='screen'>

@import '~html/20120329114326/styles.css';

</style>

<!--[if IE]>

<style type='text/css' media='screen'>

@import '~html/20120329114326/stylesie.css';

</style>

<![endif]-->

<script type='text/javascript'>

/* <![CDATA[ */

if (typeof(window.top.external) == "object" && typeof

(window.top.external.epcm) == "object"){

var EPCM = window.top.external.epcm;

}else{

var pro54_xhr = pro54_getXHR();

pro54_xhr.open('GET','~html/20120802073624/js13_epcf.js',false);

pro54_xhr.send();

eval(pro54_xhr.responseText);

EPCM.init( {

Version:7.200000011,

Level:1,

PortalVersion:"1.0",

DynamicTop:false, // [service=true nestedWinOnAlias=false]

UAType:epcmBrowser,

UAVersion:epcmBrowserVersion,

UAPlatform:epcmPlatform,

UIPMode:"1" // [Default=1, User=0, Personalize=true]

} );

var pro54_xhr = pro54_getXHR();

pro54_xhr.open('GET','~html/20120802073624/epcm.js',false);

pro54_xhr.send();

eval(pro54_xhr.responseText);

}

pro54_terminator="/sap/bc/webdynpro/sapsrm/wda_l_fpm_gaf;sap-ext-

sid=v15RpqYm7kAlYt8RGNKKXW--v15RpqYm7kAlYt8RGNKqXW--?sap-

sessioncmd=USR_LOGOFF&sap-ep-tstamp=20130514080024&sap-wd-

tstamp=20130514080024";

pro54_terminator_wrapper="?sap-nwbc-node=dsm_terminator&sap-

client=100&sap-language=DE";

var strTextUnsavedData="Sie haben nicht gesicherte Daten";

/* ]]> */

</script>

<script type='text/javascript'>

/* <![CDATA[ */

function pro54_set_page_title(eventObj)

{

try{

var title = "";

if(typeof eventObj.dataObject == "string"){

title = eventObj.dataObject;

}

if(title.length!==0){

document.title=title;

}

}catch(e){}

}

EPCM.subscribeEvent

('urn:com.sap.bc.webdynpro.sap.nwbc','setPageTitle',pro54_set_page_title

);

function pro54_do_load()

{

var frm = document.getElementById("application_load");

frm.submit();

}

window.onresize=pro54_resize;

/* ]]> */

</script>

</head>

<body onKeyDown='return KeyDown();' onKeyUp='KeyUp();'

onKeyDown='return KeyDown();' onKeyUp='KeyUp();' id='nwbc'

onload='pro54_init();pro54_do_load();'

onunload='pro54_clean_up();pro54_send_XHR_terminator

();pro54_deregister_window_name(window.name);'>

<div id='l_shape'>

<div id='content'>

<iframe frameborder='0' name='content_frame' id='content_frame'

src='~html/20120329114326/loading.html'></iframe>

</div>

</div>

<form action='/sap/bc/webdynpro/sapsrm/wda_l_fpm_gaf;sap-ext-

sid=v15RpqYm7kAlYt8RGNKKXW--v15RpqYm7kAlYt8RGNKqXW--?sap-ep-

tstamp=20130514080024&sap-wd-

tstamp=20130514080024&WDCONFIGURATIONID=%2fSAPSRM%

2fWDAC_FPM_GAF_SC&SAPSRM_MODE=CREATE&SAPSRM_BOTYPE=BUS2121&s

ap-client=100&sap-language=DE&sap-nwbc-

context=03HA333033D633D2333234348F8A0F760C8877720A880F0E71F48977F50DF0F1

8F747535303232318000E3E2A25C03E3806023036343101F00&SAPSRM_NWBC_HTML=

X&sap-ep-version=7' target='content_frame' method='post'

id='application_load' name='application_load'>

</form>

<form action='?sap-nwbc-node=navigate_absolute'

target='content_frame' method='post' id='inplace_navigation'

name='inplace_navigation'>

<input type='hidden' name='sap-nwbc-obn' />

<input type='hidden' name='sap-nwbc-action_url' />

<input type='hidden' name='sap-nwbc-has_post_params' />

<input type='hidden' name='sap-nwbc-get_params' />

<input type='hidden' name='sap-nwbc-source_role'

value='Z_BBP_STAL_EMPLOYEE' />

<input type='hidden' name='sap-nwbc-resume_url'

value='/sap/bc/webdynpro/sapsrm/wda_l_fpm_gaf;sap-ext-

sid=v15RpqYm7kAlYt8RGNKKXW--v15RpqYm7kAlYt8RGNKqXW--?sap-ep-

tstamp=20130514080024&sap-wd-tstamp=20130514080024&sap-ep-

version=7' />

<input type='hidden' name='sap-nwbc-shell_shape' value='app' />

<input type='hidden' name='sap-client' value='100' />

<input type='hidden' name='sap-language' value='DE' />

</form>

</body>

</html>

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Answers (2)

Answers (2)

Former Member
‎06-18-2013 4:48 AM
0 Kudos

Hi Jos,

this OSS Note is not applicable for us

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Former Member
‎05-22-2013 9:23 AM
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Hi Alexander,

It seems that this issue occurred until SP6, see note 1603168 https://service.sap.com/sap/support/notes/1603168

Perhaps that is a good starting point to check out if something still goes wrong there.

As also stated in note 1378659:

Blank screen/no data transfer back to SRM/NWBC after external catalog item
selection:


Scenario:

    1. Item selection in an external catalog:


      a) Catalog opens in an separate (NWBC-)window.


      b) User selects an (several) item(s) out of the external catalog.

    2. when transferring the Shopping Cart back to SRM (for placing the order) -
    NWBC shows an empty page instead of transfering the data successfully.


Check:

So if that still did not lead you to the cause, I think it's best to open a ticket at SAP.

Best regards,

Jos

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