SAP User Session Not Terminating

[krishan_yadav2]

Hi,

Facing a situation where user session of a SAP user is not getting terminated. I tried it terminating through sm04, sm50 and Sm66.

But still the session exists, and everytime user make a login from SAP Logon pad, it shows that SAP-ID is already being executed from its own system.

I went through few threads on this and seen that restarting CI instance is final solution to this.

But I would like to explore an alternative solution so that we do not need to restart CI.

Please suggest.

Regards,

Kris

[Former Member · Accepted solution]

Hi Kris,

Depending on your OS if you have linux/aix what you can do is verify the user process which DIA process is it using in sm66/sm50 then logon to OS level and cancel the process.

example:

in sm50:

1

DIA

15068

Running

Yes

SAPLTHFB

000

DDIC

On os:

hostname:sidadm 51> ps -ef |grep 1506

sidadm   15068 14591  0 10:06 ?        00:00:05 dw.sapSID_DVEBMGS20 pf=/usr/sap/SID/SYS/profile/SID_DVEBMGSxx_dsidci20

sidadm   19906 19515  0 10:24 pts/0    00:00:00 grep 15068

hostname:sidadm 52> kill 15068

hostname:sidadm 53> ps -ef | grep 15068

sidadm   19918 19515  0 10:24 pts/0    00:00:00 grep 15068

After kill in SM50 work process 1 now has a different PID:

1

DIA

19924

started

Yes

1

For a windows environment it would be similar action.

VERY IMPORTANT:

Kill only the process and not the parent process PPID example:

hostname:sidadm 51> ps -ef |grep 15068

sidadm   15068 14591  0 10:06 ?        00:00:05 dw.sapSID_DVEBMGSxx

15068 - work process ID in use on SAP

14591 - Is sap dispatcher process (if you kill this sap will crash)

hostname:dbwadm 54> ps -ef |grep dw.sap

sidadm    4831 14591 0 09:23 ?        00:00:06 dw.sapSID_DVEBMGS20 pf=/usr/sap/SID/SYS/profile/SID_DVEBMGS20_sidwci20

sidadm    5638 14591 0 09:29 ?        00:00:02 dw.sapSID_DVEBMGS20 pf=/usr/sap/SID/SYS/profile/SID_DVEBMGS20_sidwci20

If you cannot kill process from OS level then you have to restart the instance this is an old and well known bug.

Good luck

Johan

[former_member188883]

Hi Kris,

Killing the process from OS level should help you in this case. If this is a recurring issue then probably you may need to evaluate whether it is some known OS bug or SAP kernel bug and react accordingly.

Hope this helps.

Regards,

Deepak Kori

[krishan_yadav2]

Thanks Johan,

For your suggestions. Resolved at OS level.

Regards,

Kris