SAP SD/CS

[ammad_j]

Hi Experts,

business need short cash repair process, CS is impleted. and current process is more lengthen to them. so they need short process.

is it possible to configure below flow

Service order -> sale order - > Billing.. Plz let me know how to configure it. only service item will be adding in service order

[ammad_j]

Hello All, I done the setup Service order ->Debit memo->Invoice

For service I have kept 3 user status . 1 create 2 repair under process 3 repair finished

Now user is looking for when he changes status to repair under process at the time Bebit memo should be trigger automatically. Could you please tell how do config for automatic trigger of debit memo.

Current debit memo triggering by DP90

Kidnly advise on this

Thanking inadvance,

Ammad

[former_member186385]

Hi,

Ideally, this is not the correct process, when the service order is still under process Debit memo will not generate

You have to TECO the service order which show the work is complete technically and the cost has flown to Service order, then you have to raise Debit memo request

regards,

santosh

[former_member186385]

Hi

You have to consider two scenarios for repair

Only Repair without component

Repair along with component

If you are doing repair along with comonent, the repair can be done using the Operations and components. Components can be delivered using Normal sales cycle

Serice order-->sales order+delivery-->confirmation---->DP90-->VF01

Here DP90 will generate Debit memo request

But in case if you are not using the components, then confirm the operations for repair in IW41 and do Debit memo request in DP90 and bill

Service order-->confirmation-->DP90-->vf01

hope it is clear

let us know in case more details are required

regards,

santosh

[ammad_j]

Hi Santosh, Here is scenario Service order with components.. Could you please tell me how to configure service order -> sale order and which tcode suppose to be use to generate sale order from service order? And copy control DIP?

[former_member186385]

Hi,

Create service order with necessary operations and components

when you release the service order, plan cost will post

once you confirm the operation, actual cost of operation will be posted to service order

If you want the part to send out to customer, then you can click on the Sales order pushbutton from the Service order, which will create the sales order in background with the document type you assigned in the configuration

from the sales order you can normally delivery the part and Bill separately for the component

Using DP90, you can bill for operations using service order

No copy control for service from service order to Debit memo request, it is driven by your DIP profile settings in ODP1

regards,

santosh

[ammad_j]

This message was moderated.

[siva_vasireddy2]

Hi,

Did you try with any Service or repair order Document

[ammad_j]

Hi Siva, Business requirement is, it suppose to from service order(CS)