Starting Startup Agent sapstartsrv FAIL: Timeout issue

[Former Member]

Hello All,

We are facing a strange issue and require an urgent help for the same.

Recently we did a system refresh i.e. restore of one system to another system which we have done multiple times earlier but havnt received any issues like this till now.

The problem description is mentioned as below:

We have done a system refresh (restore of database) from CA5 system to CE5 system.

CA5 is the distributed system (where CI and DB are on different hosts) but CE5 is not in distributed environment (CI and DB is in the same host).

The restore and recover of the database finisihed successfully without any issues and database in CE5 is currently up and running fine without any issues. But now when we try to start SAP we get the below error:

ce5adm> startsap

Checking CE5 database

Database is not available via R3trans

---------------------------------------------------------

Trying to start CE5 database ...

Log file: /home/ce5adm/startdb.log

CE5 database started

Starting Startup Agent sapstartsrv

FAIL: Timeout

Startup of Instance Service failed

See /home/ce5adm/startsap_DVEBMGS04.log for details.

Following are the steps which we have tried in order to start SAP but no luck / nothing worked.

1. Stopped SEOS on server and tried starting SAP
2. Did a 'slibclean' and tried starting SAP
3. Executed command 'sapcontrol -nr 04 -funtion StartService CE5'
4. Checked with UNIX for any blocked UNIX socket/port, UNIX said nothing found in system log.
5. New 'sapstartsrv' was used
6. Done kernel upgrade but still no luck.

We even tried starting SAP with the below command and found the below error in startsap.trc

ce5adm> startsap r3 DVEBGMS04 forsvu2007

No instance profiles found

startsap.trc

gotsvu2007: instance profile /usr/sap/CE5/SYS/profile/CE5_DVEBMGS04_gotsvu2007 not found

No instance profiles found.

Exit code 8

Can anyone please help me with the above issue, as we are not able to find any solution to the above problem while starting SAP only.

BR,

Mohammed

[Former Member]

Hie Deepak and Amit:

Please check below:

ce5adm> startsap DVEBMGS00 gotsvu2007

No instance profiles found

Please send the tracefile /home/ce5adm/startsap.trc to support

And when i check the above mentioned trace file and i get below:

Argument=DVEBMGS00

{07:55:13 ## getarg() start   {07:55:13 ## checkInstance() start: @=DVEBGMS00   }07:55:13 ## checkInstance() done: 0   INST=DVEBGMS00   {07:55:13 ## checkTask() start: @=gotsvu2007    _opt=gotsvu2007   }07:55:13 ## checkTask() done: 1   VHOSTS=gotsvu2007  }07:55:13 ## getarg() done: 2  gotsvu2007: instance profile /usr/sap/CE5/SYS/profile/CE5_DVEBGMS00_gotsvu2007 not found No instance profiles found Exit code 8

[former_member188883]

Hi Mohammed,

Are you using the correct command. As per earlier details in this thread SAP instance numberis 04.

But you try with SAP instance number 00.

Please clarify ?

Thanks and Regards,

Deepak Kori

[former_member206552]

Hi Mohammed,

can you supply us with an LS for the profile directory ?

Best Regards

Marius

[Former Member]

Hi

Looks like you are using virtual hosts. Try the command which Deepak mentioned and it should work.

If not update the thread.

Regards

Amit Padmawar

[former_member188883]

Hi Mohammed,

Try this command

ce5adm> startsap  DVEBGMS04 forsvu2007

I had a similar problem on AIX. It looks like a problem with virtual hostname.

Hope this helps.

Regards,

Deepak Kori