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User used for Auto-Incidents in SAP Solution Manager Technical Monitoring

0 Kudos

Hi Experts,

We have Configured Technical Monitoring in SAP Solution Manager 7.1 SP6.

We have enable in Technical Monitoring.

Auto-Incidents are not getting generated as we are getting short dumps Exception condition "NO_RESOURCES_FOUND" raised.

We found that Program is trying to fetch BP of the user who is creating Auto-Incidents.

We have already created BP for SOLMAN_ADMIN and SOLMAN_BTC users but still we are getting the same error.

Any help will be appreciated, thanks in advance.

Regards,

Ajay

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Ajay

Go through below mention videos may be its helpful for you............

0 Kudos

Hi Ankush,

Thanks for link.

The issue was with support desk role assigned to the user.

After correcting the role the issue has been resolved.

Regards,

Ajay

Answers (1)

Answers (1)

Vivek_Hegde
Active Contributor
0 Kudos

Hi,

Can you post the content of dump here?

Rgds,

Vivek

0 Kudos

Hi Vivek,

Thank you reply and please find the below ST22 dump and let me know if you need further details.

Category               ABAP Programming Error

Runtime Errors         RAISE_EXCEPTION

ABAP Program           ZCL_IM__PARTNER_CHECK=========CP

Application Component  Not Assigned

Date and Time          14.05.2013 07:32:10

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|Short text                                                                                        |

|    Exception condition "NO_RESOURCES_FOUND" raised.                                              |

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|What happened?                                                                                    |

|    The current ABAP/4 program encountered an unexpected                                          |

|    situation.                                                                                    |

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|What can you do?                                                                                  |

|    Note down which actions and inputs caused the error.                                          |

|                                                                                                  |

|                                                                                                  |

|    To process the problem further, contact you SAP system                                        |

|    administrator.                                                                                |

|                                                                                                  |

|    Using Transaction ST22 for ABAP Dump Analysis, you can look                                   |

|    at and manage termination messages, and you can also                                          |

|    keep them for a long time.                                                                    |

----------------------------------------------------------------------------------------------------

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|Error analysis                                                                                    |

|    A RAISE statement in the program "SAPLCRM_LRP_ORG_MANAGER" raised the exception               |

|    condition "NO_RESOURCES_FOUND".                                                               |

|    Since the exception was not intercepted by a superior                                         |

|    program, processing was terminated.                                                           |

|                                                                                                  |

|    Short description of exception condition:                                                     |

|                                                                                                  |

|                                                                                                  |

|    For detailed documentation of the exception condition, use                                    |

|    Transaction SE37 (Function Library). You can take the called                                  |

|    function module from the display of active calls.                                             |

|    -                                                                                             |

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|How to correct the error                                                                          |

|                                                                                                  |

|    If the error occures in a non-modified SAP program, you may be able to                        |

|    find an interim solution in an SAP Note.                                                      |

|    If you have access to SAP Notes, carry out a search with the following                        |

|    keywords:                                                                                     |

|                                                                                                  |

|    "RAISE_EXCEPTION" " "                                                                         |

|    "SAPLCRM_LRP_ORG_MANAGER" or "LCRM_LRP_ORG_MANAGERU03"                                        |

|    "CRM_LRP_GET_BP_FOR_USER"                                                                     |

|                                                                                                  |

|    or                                                                                            |

|                                                                                                  |

|    "SAPLCRM_LRP_ORG_MANAGER" "NO_RESOURCES_FOUND"                                                |

|                                                                                                  |

|    or                                                                                            |

|                                                                                                  |

|    "SAPMSSY1 " "NO_RESOURCES_FOUND"                                                              |

|    If you cannot solve the problem yourself and want to send an error                            |

|    notification to SAP, include the following information:                                       |

|                                                                                                  |

|    1. The description of the current problem (short dump)                                        |

|                                                                                                  |

|       To save the description, choose "System->List->Save->Local File                            |

|    (Unconverted)".                                                                               |

|                                                                                                  |

|    2. Corresponding system log                                                                   |

|                                                                                                  |

|       Display the system log by calling transaction SM21.                                        |

|       Restrict the time interval to 10 minutes before and five minutes                           |

|    after the short dump. Then choose "System->List->Save->Local File                             |

|    (Unconverted)".                                                                               |

|                                                                                                  |

|    3. If the problem occurs in a problem of your own or a modified SAP                           |

|    program: The source code of the program                                                       |

|       In the editor, choose "Utilities->More                                                     |

|    Utilities->Upload/Download->Download".                                                        |

|                                                                                                  |

|    4. Details about the conditions under which the error occurred or which                       |

|    actions and input led to the error.                                                           |

|                                                                                                  |

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|System environment                                                                                |

|    SAP Release..... 702                                                                          |

|    SAP Basis Level. 0011                                                                         |

|                                                                                                  |

|    Application server... "XXXXXXXX"                                                           |

|    Network address...... "XXXXXXXX"                                                         |

|    Operating system..... "Windows NT"                                                            |

|    Release.............. "6.1"                                                                   |

|    Hardware type........ "AMD64 Level 6 ("                                                       |

|    Character length.... 16 Bits                                                                  |

|    Pointer length....... 64 Bits                                                                 |

|    Work process number.. 1                                                                       |

|    Shortdump setting.... "full"                                                                  |

|                                                                                                  |

|    Database server... "XXXXXX"                                                              |

|    Database type..... "MSSQL"                                                                    |

|    Database name..... "SID"                                                                      |

|    Database user ID.. "SID"                                                                      |

|                                                                                                  |

|    Terminal.......... " "                                                                        |

|                                                                                                  |

|    Char.set.... "C"                                                                              |

|                                                                                                  |

|    SAP kernel....... 720                                                                         |

|    created (date)... "Jul 9 2012 02:10:48"                                                       |

|    create on........ "NT 6.0 6002 S x86 MS VC++ 16.00"                                           |

|    Database version. "SQL_Server_9.00 "                                                          |

|                                                                                                  |

|    Patch level. 300                                                                              |

|    Patch text.. " "                                                                              |

|                                                                                                  |

|    Database............. "MSSQL 9.00.2047 or higher"                                             |

|    SAP database version. 720                                                                     |

|    Operating system..... "Windows NT 5.1, Windows NT 5.2, Windows NT 6.0, Windows                |

|     NT 6.1, Windows NT 6.2"                                                                      |

|                                                                                                  |

|    Memory consumption                                                                            |

|    Roll.... 0                                                                                    |

|    EM...... 29328544                                                                             |

|    Heap.... 0                                                                                    |

|    Page.... 24576                                                                                |

|    MM Used. 27177792                                                                             |

|    MM Free. 2146736                                                                              |

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Regards,

Ajay