Creating a new billing engine

[Former Member]

In the repair scenario of CS, we are planning to create a new billing engine. The old billing was based on only the repair symptoms while the new  billing would be based on the service level determination, which would again be based on the symptoms of the repair and the action to be followed... Any ideas on how to approach?

[former_member186385 · Accepted solution]

Hi,

could you please give some more information on old billing and new billing

what is your process and what you are expecting?

regards,

santos

[Former Member · Accepted solution]

Hi,

For the repair process, the old billing engine would require only the Symptom code for the Service Level Determination, but the new code would require the Symptom List (What are the symptoms from the customer regarding the failure of the device), Action List ( exactly what repair has been done). This would also require us to consider a few other factors such as In Warranty, Out of Warranty, whether the correct symptom has been captured and if there are any other additional symptoms which were missed out and if it is only inspection which is done.

What are all the modules which would need to be integrated and how exactly to provide the Service Level Determination. Please help me with your views...

Thanks...

[former_member186385 · Accepted solution]

Hi,

In the service Notification, you have CATALOGS concept where you can maintain the defect codes and code groups based on which you can specify the kind of defect, cause of defect

for example

If your PUMP is found defective

base on the CATALOGS in the notification, you can maintain the DEFECTIVE code

and what kind of defect whether it is MECHANICAL or ELECTRICAL defect

and what is the cause of defect whether it is TORSION or SHORT CIRCUIT

these details you can add in the notification

and respective action can be configured so that what is the approach you implemented as action can also be captured

It requires SD/PM/CS integration specific to this context

hope it is clear

regards,

santosh

[Former Member · Accepted solution]

Hi,

Is there any way I can communicate with you?

Thanks...