Alert mails not coming in outlook....

[rasjoshi]

Hi All,

I ve created alert category and rules....I can see alert mails in RWB --> AlertInbox... I want to configure mail server in SCOT nw so that mail will be forwarded to outlook... thng is in SCOT you have to give SMTP mail host and mail port... And we are using Exchange Sever in outlook not SMTP...

How can i forward mails to exchange server - outlook now??

Ny help???

Regards,

Rashmi

[rasjoshi · Accepted solution]

I found tht profile was not maintened correctly...so i added below properties in RZ10....

rdisp/start_icman = true

icm/server_port_2 = PROT=SMTP,PORT=25000,TIMEOUT=180

icm/server_port_3 = PROT=SMTP,PORT=8081,TIMEOUT=180

is/SMTP/virt_host_2 = *:25000

is/SMTP/virt_host_1 = *:8081

After that in SMICM i created services (SMICM--> goto--> Services)

Here I created SMTP with 25000 port....

After this i sent a test mail from SO00.... in SOST i got below error....

"Message cannot be transferred to node SMTP due to connection error (final)"

In SCOT -- Mail Server is outlook.company.com....

Mail port 25000....

Default Domain -- company.net....

Pls tell me what is wrong in my configuration......

Regards,

Rashmi

Message was edited by: Rashmi Joshi

[ambrish_mishra · Accepted solution]

Hi Rashmi,

Try with mail port 25. Ideally you should have these details from Basis/Infrastructure team.

Ambrish

[rasjoshi · Accepted solution]

I tried tht also...bt no use....

[former_member184720 · Accepted solution]

Hi Rashmi,

Please go through the below document. It has all the steps explained with screenshots.

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a0a27c01-26b0-2c10-bd8a-94498efa7...

Also as i mentioned try the port  25 in SCOT configuration and HOST smtp.company.com.

Ideally you should get this values from your basis team.

Regards,

Hareesh

[rasjoshi · Accepted solution]

HOST should be "SMTP.COMPANY.COM" like this only??? coz wen i checked my outlook settings..there i found server name as "OUTLOOK.COMPANY.NET" and regarding  PORT, if it is 25... do i need to define it in SMICM???

Regards,

Rashmi

[rasjoshi · Accepted solution]

In SOST...i can see sent mail in waiting status...after sometime..this is not visibl in error status nor sent/transmitted...whr it is going???

[former_member184720 · Accepted solution]

Hi Rashmi,

As i mentioned ideally basis has to provide those details but as you don't have them i suggested to try smtp.company.com.

This port "25" needs to be defined in the SCOT. Mail Port :25

Regards,

Hareesh

[former_member184720 · Accepted solution]

it might be there in Outbox. may be u can check in the transaction SO01

[rasjoshi · Accepted solution]

i tried this...mails are going in waiting now..i checkd in SOST...pls help....

[rasjoshi]

what this error means??

can ny1 help?

[jozsef_hegyi]

this means that the send process was not running yet. (report rsconn01) please check it if it is planed as a job in sm37

[rasjoshi]

result in sm37

[former_member184720]

Hi Rashmi -

• Select the SMTP node in SCOT.
• on the top, you have a button with the name "job". click that else you can press shift+f7
• create new -> in the drop down->schedule job for INT

Regards,

Hareesh

[former_member184720]

select any of the job that is cancelled and share the job log?

Regards,

Hareesh

[rasjoshi]

here it is...

[rasjoshi]

new job created....it is running successfully.

Here is screen shot of trace selection.

And i dn kn whr thy are going nw...i cound nt found thm in error status not in outbox (SO01)

Please guide....

Regards,

Rashmi

[former_member184720]

Couple of things to check - Make sure that the user exists in that client and is not locked/Expired.

May be the user doesn't have the authorization to execute the batch job.

Please check with your security team and get the access.

Regards,

Hareesh

[former_member184720]

They are not going any where.. The configured details are invalid and the mails are not being delivered.

i don't think your smtp server name is smtp://outlook.dspg.com

try pinging the host smtp.dspg.com from command prompt.. if you are able to get the reply then configure the same in scot.

Ideally there should be some one(basis/erp teams) who should be able to provide you with the smtp server details

Regards,

Hareesh

[rasjoshi]

job getting cancelled now

[former_member184720]

Did you try pinging the SMTP server?

After configuring the SMTP details properly in the SCOT, delete this job and create it again.

Regards,

Hareesh

[rasjoshi]

ya.... i pinged it..bt no response...

[former_member184720]

your screenshots are no visible but if you are not getting any response one thing is clear that its not the correct SMTP address.

Sorry but there is nothing that we can do.. There should be someone who should be able to provide you with the valid smtp address. Try to followup with ERP team/Helpdesk if any.

Regards,

Hareesh

[Muniyappan]

Hi Rashmi,

can you check if telnet is working or not?

http://www.sapfans.com/forums/viewtopic.php?f=12&t=273457

take help from basis for doing telnet testing.

if it is working fine then you have some issues in configuration.

Regards,

Muniyappan.

[jozsef_hegyi]

Hi Rashmi

check the sap note 455140 and also check your mailserver via telnet according the note 607108

best regards, jozsef

[former_member184720]

Hi Rashmi - You need to configure SMTP server details. May be you can take basis team help in getting that.

SMTP port should be 25.

To understand how the alerts will be sent to outlook(client) please refer to the slide#9 in the below document.

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/9418d690-0201-0010-85bb-e9b2c1af8...

Regards,

Hareesh

[rasjoshi]

Is it 25 only??? I created SMTP proprties in RZ10 with port 8080......

[rasjoshi]

Error details in SOST

Message cannot be transferred to node SMTP due to connection error (final)

Message no. XS816

Diagnosis

Due to a technical fault, the system could not set up a connection to destination outlook.dpsg.com: 25. Therefore, the message could not be transferred to node SMTP.

System Response

The system was unable to transfer the message.

Additional information of the node used (in the system language of the node):

Procedure

Check the connection from the SAP system to node SMTP. Perhaps the node is not assigned to the correct destination. If so, correct this in Customizing.
In production operation, it is advisable to reroute provisionally to another node.
You should therefore notify your system administrator.

[former_member223322]

Hi,

You still need to setup the SMTP host and mail port in the SCOT. In the ALRTCATDEF assign the username and then you should receive the mails to your outlook mail address maintained in SU01 for that username.

~Srini

[rajasekhar_reddy14]

Hi Rashmi,

Make sure that your mail exchange server address is accesible from PI system,check with basis/infra team.

Thank you,

Raj

[rasjoshi]

I talked with basis team...seems they are new to this and ve no idea....can u tell me how to check this??il check whethr mail exchange server address is accesible from PI system...

I tried to send a test mail and got this error in sost -->

Message cannot be transferred to node SMTP due to connection error (final)