SAP GUI 7.30 installation problem - Microsoft Register Server - wdbz.ocx - MSVCR80.dll

[christian_schiessler]

Hi all,

we are trying to install SAP GUI 7.30. In several cases, during the installation process, the following error occurs:

"Microsoft Register Server has stopped working - A problem caused the program to stop working correctly. Please close the program. -> Close the program."

The NwSapSetup.log entries for this are the following:

13:42:08 NwSapFeiUt  1   Process <"C:\Program Files (x86)\SAP\SAPsetup\Setup\sapregsv.exe" "C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx" /u /s /w> has finished.

13:42:08 NwSapFeiUt  1   Process <"C:\Program Files (x86)\SAP\SAPsetup\Setup\sapregsv.exe" "C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx" /u /s /w> has the return code -1073740940

13:42:08 NwSapFeiUt  1W  COM server unregistration with 'sapregsv.exe' failed. Error message: Unknown error 0xC0000374. Error code 0xc0000374.

13:42:08 NwSapFeiUt  1   Attempting out of process self unregistration (regsvr32.exe)

13:42:08 NwSapFeiUt  1   Executing <C:\Windows\system32\regsvr32.exe "C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx" /u /s>

13:42:09 NwSapFeiUt  1   Waiting for 31000 milli-seconds...

13:42:40 NwSapFeiUt  1W  Process <C:\Windows\system32\regsvr32.exe "C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx" /u /s> did not finish in 31000 milliseconds.

13:42:40 NwSapFeiUt  1W  COM server unregistration failed even with 'regsvr32.exe'!

13:42:46 NwSapFeiUt  1E  The module C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx could not be loaded due to unresolved module dependencies:

                         Module MSVCR80.dll is unresolved

13:42:46 NwSapFeiUt  1   SharedDllCounter for C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx has been erased.

13:42:46 NwSapFeiUt  1W  Target File seems to be in use: cannot delete. Error message: Access is denied. Error code 0x00000005 (5).

13:42:46 NwSapFeiUt  1   Path <C:\Program Files (x86)\SAP\SAPsetup\Setup\NwSnapshot64.exe> resolved to <C:\Program Files (x86)\SAP\SAPsetup\Setup\NwSnapshot64.exe>.

13:42:46 NwSapFeiUt  1   Executing <"C:\Program Files (x86)\SAP\SAPsetup\Setup\NwSnapshot64.exe" /moduleInfo:"C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx">

13:42:51 NwSapFeiUt  1   Waiting for 1000 milli-seconds...

13:42:51 NwSapFeiUt  1   Process <"C:\Program Files (x86)\SAP\SAPsetup\Setup\NwSnapshot64.exe" /moduleInfo:"C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx"> has finished.

13:42:51 NwSapFeiUt  1   Process <"C:\Program Files (x86)\SAP\SAPsetup\Setup\NwSnapshot64.exe" /moduleInfo:"C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx"> has the return code 0

13:42:51 NwSapFeiUt  1   Module C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx is locked by C:\Windows\SysWOW64\regsvr32.exe

13:42:51 NwSapsAtlC  1   Detecting file usage has taken 4.703 seconds

13:42:51 NwSapsAtlC  1W  File 'C:\Program Files (x86)\Common Files\SAP Shared\BW\wdbz.ocx' is in use by application 'C:\Windows\SysWOW64\regsvr32.exe' with window-title ''

Is this a common SAP GUI installation problem? What is the cause and the solution for this problem?

Thanks in advance!

Best regards,

Chris

[former_member182034 · Accepted solution]

hi Christian,

Please follow the instruction of below link.

Microsoft Register Server Has Stopped Working

if you still get error then please reinstall the sap gui but after rename the sapgui folder under C:\program file.

Regards,

[former_member201355 · Accepted solution]

Christian,

What switch are you using with EXE to install/upgrade?

Please try this and let me know

1.  Navigate to "C:\Program files (x86)\Common Files\SAP Shared\BW" and delete "wdbz.ocx" and retry.

2.  Ensure that regsvr32.exe process is not running.  If the process is active in Task Manager, please kill it and retry.

Regards

Thirumal

[christian_schiessler · Accepted solution]

Thanks for all your efforts! The instruction from M. Abdul Jamil did it for us.

And by the way, the "screenshot" was done by a costumer of our firm.

Best regards to all of you.

Chris

[jude_bradley]

Hallo Christian,

You can use PrintScrn to save screenshots to upload to the forum - no need for cameras.

What 7.30 compilation DVD are you using?

You should use compilation 2 DVD and update your installation server with the sapsetup patch

from the attached note

http://service.sap.com/sap/support/notes/1587566