Attachments to Incident

[former_member305388]

Hi All,

We have a requirement to attach documents to Incident in CRM_UI using a customized report. So, I would like to know classes and FMs that can be used to achieve the same. So, I should pass Incident key and then should be able to attach a document.

Please provide your inputs.

Your inputs are highly appreciable.

Thanks in advance.

[Nibu · Accepted solution]

Hi Srini,

Where you want to store the documents? Is it in a content server ?

If so , you need to establish the content server connectivity , and  then store  the docs there.

Refer: http://scn.sap.com/thread/1670859

[UweFetzer_se38]

You may have a look at class cl_ags_crm_1o_api (method add_attachment). It worked for me.

[former_member305388]

I achieved this using CL_CRM_DOCUMENTS class. Both of your inputs were helpful.

Thank you!!