on 05-03-2013 8:13 AM
Hello,
I have a general question. We use the CRM-UI and if the support team of an incident changes, is there an automatic update for the status field (maybe set to forwarded). Because in our CRM-UI the Status doesn´t change from New to another one.
I look it up in TX: CRMD_ORDER_BP -> the statusprofile of the incident is YMIN0001.
The screenshot show what i´m configure as processtypes.
Richter Robert wrote:
Hello,
I have a general question. We use the CRM-UI and if the support team of an incident changes, is there an automatic update for the status field (maybe set to forwarded). Because in our CRM-UI the Status doesn´t change from New to another one.
Hello, Richter.
As I know, by default status is not changed when you just change the support team or processor fields. What is the purpose for changing status while changing support team?
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Have anybody an idea why the status isn´t changed while the support team is changed?
Is that an standard function or do i have to configure something else?
Thank you
robert
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Hi,
- I suggest you to define only PROCESS_TYPE and change SLFN to YMIN and try.
- what is the status profile maintained on the transaction type YMIN,
- goto Tcode crmbs02, open your custom status profle, check the low and high, auth code all are similar to standard status profile with respect to transaction type YMIN.
- and also make sure do you have enough authorisation to change the status
- also check the sap note Note 1493154 - Incident Management: Change status after key user's reply
Regards,
Jansi
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Hi Jansi,
thanks for your reply.
- I change the PROCESS_TYP to YMIN and delete the other ones that are not required.
- In crmbs02 are standard entries i think (see thescreenshot)
- In CRM-UI I have the role SOLMAPRO. With this role i would be able to change the status or is this not right? Manually I can change it.
Can you tell me how i can check what status profile is set to YMIN ?
I create a new incident and change the support team, but the status doesn´t change.
hi,
For incident management role and authorisation, please refer the security guide at
http://service.sap.com/security -> sap components -> solution manager 7.1
Have you checked the sap note 1493154?
Regards,
Jansi
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