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CRM Middleware - Queue Stuck: User is Locked/Doesn't Exist

Hello SAP Experts,

I'm facing the following issue in both our SAP CRM 5.0 and 7.0:

There are several Queues in SMQ1 and SMQ2 which display the following errors:

     - User is Locked: Please inform responsabile

     - User account no longer exists or is not valid

After checking with Security, the issue is that these users do not belong to the Company anymore or are locked for a particular reason (they already left the company and cannot be unlocked).

The queues affected by this problem are of this type:




How could I process these Queues without unlocking these users? Is there a way to Change the Users under which these Queues are processed?

I've tried reading forums regarding this but I was unable to find any issue similar to mine.

I'll greatly appreciate any sort of tip.


Former Member
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