CRM Middleware - Queue Stuck: User is Locked/Doesn't Exist
Hello SAP Experts,
I'm facing the following issue in both our SAP CRM 5.0 and 7.0:
There are several Queues in SMQ1 and SMQ2 which display the following errors:
- User is Locked: Please inform responsabile
- User account no longer exists or is not valid
After checking with Security, the issue is that these users do not belong to the Company anymore or are locked for a particular reason (they already left the company and cannot be unlocked).
The queues affected by this problem are of this type:
How could I process these Queues without unlocking these users? Is there a way to Change the Users under which these Queues are processed?
I've tried reading forums regarding this but I was unable to find any issue similar to mine.
I'll greatly appreciate any sort of tip.