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How to use SWIA

Former Member
0 Kudos

Hi Sap Gurus,

Can anyone tell me how to use SWIA t-code to forward a work item to particular user... I was looking for what are all the fields we need to fill to forward that workitem in the below screen shot

Thanks in advance

Accepted Solutions (1)

Accepted Solutions (1)

konstantin_anikeev
Active Contributor

Hi Sanjay,

you need to fill Indentificator field with workitem id. Then make a selection.

On the next step you should klick forward as administrator...

The enter username of desired agent and klick continue.

Best Regards

Konstantin

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Sanjay,

You just need Workflow ID of the Shopping cart to use SWIA. However if you are looking specifically to forward work item as Admin forward via SWIA you need to get the workitem ID from Workflow ID. There are various way to get that one of the easiest way is to execute SWI5 and enter US and approver's user ID and select "Work items to be completed" in drop down.

Get the shopping cart workitem ID from there and then via SWIA forward it.

Thank you

Ritesh