Hi Sathya,
Below here, But Pls check with SAP...
Classroom Training-PLM301/Business Processes in Customer Service.
- Overview of Customer Service
- Technical objects
- Material serial numbers and equipment
- Functional locations, bills of material and warranties
- Help desk processing
- Creating, processing, and completing service notifications
- Planning of technician resources
- Creating, processing, completing, and billing for service orders
- Processing returns and repairs
- Repair order processing and returns delivery, repair processing, delivery, and billing
- Service contracts
- Content and structure of service contracts
- Service processing with contracts
- Planned customer service
- Task lists, maintenance plans, and scheduling Reports
- Service history and information system.
Classroom Training-PLM335/Service Processing:
- Organizational Elements and Master Data
- Processing of service notifications
- Customizing of notification types
- Solution Database
- Processing of service orders
- Customizing of order types
- Scheduling and capacity planning
- External services
- Materials planning
- Printing and communication
- Completion confirmation
- Resource-related billing
- Completion
- Returns and repairs processing
- Repairs processing (settings in customizing)
- Creation of Quotations
- Service - assembly processing
Classroom Training-PLM310/Maintenance and Service Processing: Preventative:
- Management of Task Lists
- Single Cycle Maintenance planning
- Maintenance planning with a strategy – time-based
- Maintenance planning with a strategy – performance-based
- Maintenance planning with cycles of a different dimension
- Supplementary processes for preventive maintenance
Thanks
Nayeem
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