Dear GRC experts,
I have installed GRC 10, SP level 11 on NW EHP2 (SP level 12).
I am wondering if anybody of you has encountered the following error:
When the user who received AC work item logon to NWBC and navigate to his work inbox,
the work inbox is neither bolded nor refreshed by the number of unread work items.
If he navigates further to Access Management, it looks empty:
After clicking on that (Access Management), it becomes bolded and shows the number of work items in his inbox.
This is happening to every user and every time they access their work inbox.
Thanks,
Ivana
Accepted Solutions (1)
HI Ivana
This is POWL functionality but you can set the automatic refresh via IMG
- Governance, Risk and Compliance > General Settings > POWL for Work Inbox > Define Query
- Locate GRFN_INBOX_AC and also GRFN_INBOX_ALL
- Double-click on the item
- Choose Synch Call and Select the Refresh Type
I think this is all accessible via POWL_COKPIT transaction
What I notice (I'm on SP12) is that the inbox line items are refershed immediately. However, the Workitems Summary lines for counts are not until you click on them. I haven't really paid much attention as this is cosmetic. There might be a need to raise message with SAP
It seems like the Access Management won't refresh until it is clicked. The All List is up to date as it is refreshed once its loaded
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