Auto-Email to Reporter at Status Change- SOLMAN 7.1, sp08

[Former Member]

Hello,

    I am configuring our Solution Manager 7.1 system to utilize Web Client for Incident Management.

I would like an e-mail to automatically be sent to the Reporter once the status of a Incident is changed. Currently, I believe I have taken all the steps towards this action, yet no e-mail is being sent.

Below is a screen shot of my "Define Action Profiles" screen and "Define Conditions" screen.

Please let me know of any steps I may be missing.

Thanks

[VinodBhat]

Hi Maheshie,

Did you find any solution to your problem,  We are facing similar problem.

Thanks,

Best Regards,

Vinod

[former_member661927]

Hi.

Please check images attached. This is an action created my me in our system. We achieved to send an e-mail to reporter after any status change.

Give me points if resolve you question.

regards!

Mauricio

[VinodBhat]

Hi,

Excellent thanks. Action definition worked just fine.

Thanks,

Best Regards,

Vinod

[Former Member]

Maheshie Cabraal wrote:
I would like an e-mail to automatically be sent to the Reporter once the status of a Incident is changed.
Thanks

Hi, Maheshie.

If you want notifications to be sent automatically, you should also define start conditions (tab "start conditions').

Best regards,

Artem