Error in webview Wily Introscope 8.2.4. Patch1 on 7.01 EHP1 SPS30

[ralf_wahlen3]

Hi there.

during the login from root cause analysis->Offline Analysis-> introscope webview on Solman 7.01 EHP1 SPS30

and Introscope 8 we get now a problem with the introscope webview.

The EMWebviewlog shows:

4/23/13 02:36:45 PM CEST [INFO] [WebView] Using Java VM version "Java HotSpot(TM) 64-Bit Server VM 1.5.0_15" from Sun Microsystems Inc.

4/23/13 02:36:45 PM CEST [INFO] [WebView] Using Introscope installation at: /usr/sap/ccms/wilyintroscope/.

4/23/13 02:36:45 PM CEST [INFO] [WebView] CA Wily Introscope(R) Version 8.2

4/23/13 02:36:45 PM CEST [INFO] [WebView] Copyright (c) 2010 CA. All Rights Reserved.

4/23/13 02:36:45 PM CEST [INFO] [WebView] Introscope(R) is a registered trademark of CA.

4/23/13 02:36:45 PM CEST [INFO] [WebView] Starting Introscope WebView...

4/23/13 02:36:46 PM CEST [INFO] [WebView] Introscope WebView started.

4/23/13 02:36:46 PM CEST [INFO] [WebView.Login] Successfully logged in user "WilyWebView"

Port 6001 is default for Introscope Enterprise Manager.

The online status is green!

Introsope EM Log shows:

4/23/13 02:36:56 PM CEST [WARN] [Manager.Bootstrap] Warning(s) reading Modules directory.

4/23/13 02:36:56 PM CEST [INFO] [Manager.Bootstrap] Load all Management Modules complete.

4/23/13 02:36:56 PM CEST [INFO] [Manager.HighConcurrencyTransportServer] Starting High Concurrency Transport Server

4/23/13 02:36:56 PM CEST [INFO] [Manager.PostOfficeHub] Server listening for incoming default socket connections on port 6001

Calling the Workstation standalone on port :8081 works well with the JAVA 7 on local workstation via the link

The Diagnostics self check shows:

Check Name:

EM JDBC

The Introscope Enterprise Manager configuration cannot be loaded.

java.sql.SQLException: All configured Enterprise Managers are offline - check configuration.

at com.sap.sup.admin.wily.jdbc.EMOverview.getQueryEMgrs

(EMOverview.java:283)          at com.sap.sup.admin.wily.jdbc.EMOverview.populateAgentCache(EMOverview.java:472)

at com.sap.sup.admin.wily.jdbc.EMOverview.checkAgentCache(EMOverview.java:527)          at com.sap.sup.admin.wily.

jdbc.EMOverview.getAllEMgrs(EMOverview.java:241)          at com.sap.sup.admin.selfcheck.checks.wily.em.EmJdbcCheck.process

(EmJdbcCheck.java:32)          at com.sap.sup.admin.selfcheck.fwk.check.AbstractCheck.processImpl(AbstractCheck.java:165)

at sun.reflect.GeneratedMethodAccessor644.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:331)

at com.sap.smd.server.exec.asio.AsioInvocationHandler$1.call(AsioInvocationHandler.java:87)

at com.sap.smd.server.util.concurrent.FutureResult$1.run(FutureResult.java:90)

at com.sap.smd.server.exec.asio.AsioInvocationHandler$AsioRunner.run(AsioInvocationHandler.java:274)

at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:45)

at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)

at java.lang.Thread.run(Thread.java:683)

Check Group Name: Introscope EM

Check Name: WebView/Workstation

java.sql.SQLException: All configured Enterprise Managers are offline - check configuration.

at com.sap.sup.admin.wily.jdbc.EMOverview.getQueryEMgrs(EMOverview.java:283)

at com.sap.sup.admin.wily.jdbc.EMOverview.populateAgentCache(EMOverview.java:472)

at com.sap.sup.admin.wily.jdbc.EMOverview.checkAgentCache(EMOverview.java:527)

at com.sap.sup.admin.wily.jdbc.EMOverview.getAllEMgrs(EMOverview.java:241)

at com.sap.sup.admin.selfcheck.checks.wily.em.UICheck.process(UICheck.java:44)

at com.sap.sup.admin.selfcheck.fwk.check.AbstractCheck.processImpl(AbstractCheck.java:165)

at sun.reflect.GeneratedMethodAccessor644.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:331)

at com.sap.smd.server.exec.asio.AsioInvocationHandler$1.call(AsioInvocationHandler.java:87)

at com.sap.smd.server.util.concurrent.FutureResult$1.run(FutureResult.java:90)

at com.sap.smd.server.exec.asio.AsioInvocationHandler$AsioRunner.run(AsioInvocationHandler.java:274)

at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:45)

at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)

at java.lang.Thread.run(Thread.java:683)

Introscope manager is started on OS LINUX x86-64Bit! The status is up and running, i configured the Solman_Setup new, but during the config of the J2ee server node, i get the SQL exception. Checked the advanced setup and on and on!!! After the Diagnostics self check again, follow. message occurs.

Where is that problem located???

Greets Ralph

[Former Member · Accepted solution]

Hi,

Based on your screenshot, check the link http://<FQDN>:<port>/smd --> Diagnostic Setup --> Diagnostic System --> Advanced setup --> Wily & NWA.

Please check the port of EM, and user/pass to login. Wily have two default accounts:

1. Admin, pass: Admin89

2. Guest, pass: guest12.

All users and passwords are case-sensitive.

About the problem you got when you try to connect to Webview, there are some points you should check:

1. Check file Introscope_Enterprise_Manager.lax under installed folder. Is lax.nl.current.vm parameter pointed jre/bin/java folder)?

2. Wily used two default port 6001, 6443 and webview will use 8081 port. Please check whether 8081 port is occupied by another application? If yes, please try to change the default port on config/IntroscopeEnterpriseManager.Properties file.

Hope this help.

Regards,

Loc Nguyen