ECC EHP6 Upgrade System appears to be in an unsound state

[Former Member]

We are in the extraction phase in the SUM tool for an ECC EHP6

upgrade.  At the end of the extraction phase we get the error

ERROR: Your system appears to be in an unsound state. Correct the

following issues before you continue:

rslgsend     Central Syslog Sender   GRAY  Stopped

The error is happening for all application servers. The error is being generated from sapcontol GetProcessList

When we run the following command we can see the error below.

sapcontrol -format script -nr 00 -function GetProcessList

22.04.2013 10:37:48

GetProcessList

OK

0 name: disp+work

0 description: Dispatcher

0 dispstatus: GREEN

0 textstatus: Running, Message Server connection ok, Dialog Queue time:

0.00 sec

0 starttime: 2013 03 03 08:07:12

0 elapsedtime: 1201:30:36

0 pid: 5767248

1 name: rslgsend

1 description: Central Syslog Sender

1 dispstatus: GRAY

1 textstatus: Stopped

1 starttime:

1 elapsedtime:

1 pid: 5112080

2 name: igswd_mt

2 description: IGS Watchdog

2 dispstatus: GREEN

2 textstatus: Running

2 starttime: 2013 03 03 08:07:12

2 elapsedtime: 1201:30:36

2 pid: 7077972

We are using SUM version

AIX 6.1/Oracle 11.2.0.3

Software Update Manager Version: 1.0
Support Package Version: 6
Patch Level: 3

Thank you for your help
Randy

[Former Member · Accepted solution]

Randy,

Try this:

1. Stop the entire system

2. Stop the sapstartsrv service for all instances

sapcontrol -nr <INSTANCE_NUMBER> -function StopService

3. Make a backup of folder:

/sapmnt/<SID>/global/sapcontrol

4. Delete all files into the folder /sapmnt/<SID>/global/sapcontrol.

5. Delete the files:

/tmp/.sapstream5<INSTANCE>13

/tmp/.sapstream5<INSTANCE>13

6. Start the SAP again.

7. After the system finish the start up, check the following command:

sapcontrol -nr <INSTANCE> -function GetProcessList

[Former Member · Accepted solution]

Hello NIck,

I have the same problen:

We are upgrade to ECC EHP6 on unix.

2. Stop the sapstartsrv service for all instances

sapcontrol -nr <INSTANCE_NUMBER> -function StopService

How can I run this command in UNIX. and

5. Delete the files:

/tmp/.sapstream5<INSTANCE>13

/tmp/.sapstream5<INSTANCE>13

are this file in SUM or they are another place?

Thanks

[Reagan · Accepted solution]

Hello

How can I run this command in UNIX.

You execute these commands under sidadm user

are this file in SUM or they are another place?

They are found in the /tmp file system

ls -la /tmp/.sapstream*

Regards

RB

[Former Member · Accepted solution]

Hello Reagan,

Thanks for help.

[Former Member]

HI,

Make sure your parameter SAPDBHOST in DEFAULT.PFL is correct and this entry is present  in /etc/hosts of your CI and vice versa.

Regards,

Sohrab Kapoor

[former_member189797]

Hello Randy,

Try starting the Central Syslog Sender manually. After that restart the sapstartsrv service. Again check the status, if it is green we are good to go...else if rslgsend is started but SUM do not recognise the status, we need to restart the SAP system.

Regards,

Gaurav