Unable to enter (Stage) comments

[Former Member]

Hello,

I have configured a stage to require comments on approval
and rejections. When I get to the stage through the work item inbox there isn’t
anywhere to add the comments. And when I hit submit it gives me an error
message. Any suggestions?

[jatin_grover]

Hi Kyle,

Follow the steps in note 1805019 to resolve the issue, i assume the system is on NW 731.

Best regards,

Jatin

[Colleen]

Hi Kyle

What SP are you on?

I noticed you are missing most of the screen layout for the request, including the comments section (everything below the Request Type)

Have you or someone configured the screen to hide a heap of fields? If you right-click on the screen do you have the option to for User Settings > Invisible Elements? On the screen you should still see Reason for Request and Request details (similar layout to the UAR)