Zero Amount appears against a Claim

[Former Member]

Hi Everyone

Manager has received an expense claim for approval. However the approval amount is appearing as Zero.

I have checked the trip in PR05 and it has EUR 500 amount. Any inputs why zero amount appears against a claim in Manager's inbox. Manager is receiving the claim via T&E Portal (MSS).

Thanks in Advance

SD

[Former Member]

Hello SD ,

Is your issue resolved ?

Please share the solution .we are also facing same issue.

Thanks

Archana

[Anwar20]

Hi

You need to check   your expense type configuration , where you need to the setting on paid expense  or unpaid expense.

Thanks

Anwar

[S0017256970]

If this is Expense is configured as Company Paid then it sould not get reimbursed to the Manager. Is this a Car Rental or something like that?

[Former Member]

hi,

We have also faced the same issue some time back, the is due to inappropriate portal roles assigned.

[Former Member]

Hi Chiranjeevi

How did you solved this. Can you please provide some inputs.

SD

[former_member131723]

Hi there

You might also check the note 1813690 - there was a recent change to authorizations in the PA-BC component that can cause this problem

cheers

Sally

[Former Member]

Hi Sally

Please correct me if i am wrong, If i understood Note 1813690 correctly - it mentions authorization error could occur due to implementation of note 1692540. However note 1692540 is not implemented in our system.

Regards

SD

[Former Member]

Is this amount reimbursable or company paid? might be its company paid so its not showing the amount in reimbursable amount..