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Incomplete error in sales documents after credit card authorized saying check dangerous goods check

prakash_parikh
Participant
0 Kudos

Hello SAP SD Experts,

Greetings

We have sales order with dangerous goods to be sold in domestic market. EH & S is active. Document shows Complete wheile login to Incompletion Log

Payment is through credit card. Authorization horizon is 15 days. We run manual authorization and it is approved & released. For such credit card payments transactions after approving/authorizing the sales documents shows Incompletion log "Check DG Goods"

This is happening only for credit card payment for Dangerous Goods (DG) materials & not for regular credit sales with 30 days chck payment.

Is there some logic in credit catd linked to check DG goods by user exits? Where to check? Please advise.

Accepted Solutions (1)

Accepted Solutions (1)

sarthak_mohantysd
Active Contributor
0 Kudos

Hello Prakash,

Please note that whatever error you are getting i.e "Check DG Goods" through the credit card transaction is not a standard error and it is customized check which would have been deployed at Sales Order level just after Credit Card authorization check...So i would recommend you to start troubleshooting at the below Enhancement area with the help of Technical Consultant :-

1: "USEREXIT_SAVE_DOCUMENT_PREPARE"

2: "USEREXIT_SAVE_DOCUMENT"

3: Include MV45AFZZ

Thanks,

Sarthak

prakash_parikh
Participant
0 Kudos

Dear Mohanty,

ABAPer informed that if Credit Card authorization is released Save Document is asking to re-check Dangerous Goods again. As such it is noted tat at header level if route or delivery/shipping/PGI date is changed, here is an error warning set. e.g. Route is changed then for DG it can nott be from city or nearby city road as it contains dangerous Goods. So certain routes are blocked for DG. Therefore it is throwing error message. As such I do not see if Credit Card is reauthorized why DG check again required. I will check with client & post it after getting reply.

Apprreciate your views & its helpful.

Thanks to all participants.

prakash_parikh
Participant
0 Kudos

Hi Mohanty,

Thanks for reply. There was a user exits in MV45AFZZ which was stopping.We removed and issue is resolved. Appreciate your feedback.

Thread is closed

Answers (0)