SAP Solution Manager 7.1 Configuration - VAR Partner

[Former Member]

Dear Team,

I am looking to find a SAP Solution Manager Service Desk 7.1 configuration guide to restrict the customer authorisations when creating a message in the Service Desk.

Also, in which transaction can I set up the support reporting in the SolMan?

Same question for the satisfaction survey, is there any guide to help set up these surveys?

Thank you in advance for your answer.

Audrey

[prakhar_saxena · Accepted solution]

Hi

Pls chk

for security

http://wiki.sdn.sap.com/wiki/display/SMAUTH/Home

https://websmp105.sap-ag.de/~sapidb/011000358700000147822013E.PDF

VAR config guide

https://websmp105.sap-ag.de/~sapidb/011000358700001075532012E.PDF

Regards

Prakhar

[Lluis]

Hello Audrey,

You can find all you need in Prakhar Saxena links, if you need something more you can go to special var documents on service marketplace.

regards,

Luis

[kamran_farooqui]

Hi Audrey,

Hope your issue have been resolved.

I got the same issue for Survey, I have created survey & determine it to the Service Process, but when I see the transaction type there in customizing header I cant find any survey in by searching.

Will be highly appreciated if you can please share the process to resolve this issue.