GRC AC CUP 5.3 Email Dispatcher Job showing Busy Status

[raghwendrachaub]

Hi Friends,

We are currently at SP15 for GRC AC 5.3. We are facing issue with CUP Background Jobs Email Dispatcher, which getting to busy state very frequent and we manually make it available.

We have Configuration setting for Miscellaneous -> Background jobs Time Interval set to 10 minute.

Email Dispatcher Schedule earlier at 10 minute, later we change it to 30 minute, but problem remain same that Email Dispatcher Job showing Busy Status.

Now point is that, we have followed all steps like manually run job in immediate mode and then schedule it and other recommendation available.

But problem not resolved.

One more point, I would like to add that recetly this system have DB & OS one to one migration. So, is any step at configuration need to perform?

Here with attaching System Log for reference. If anyone get clue, it's great!

Thanks in advance.

2013-03-27 12:26:11,668 [Thread-454] ERROR com.virsa.ae.configuration.bo.BackgroundJobsBO : updateJobStatus(BackgroundJobPO) :   : Exception occured while updating Background Job Status 'Email Dispatcher': Background job alreay in desired status. Is Running = true

1. com.virsa.ae.core.ObjectAlreadyExistsException: Background job alreay in desired status. Is Running = true

                at com.virsa.ae.dao.sqlj.BackgroundJobDAO.updateJobStatus(BackgroundJobDAO.sqlj:245)

                at com.virsa.ae.configuration.bo.BackgroundJobsBO.updateJobStatus(BackgroundJobsBO.java:226)

                at com.virsa.ae.configuration.bo.BackgroundJobsBO.updateJobInitiation(BackgroundJobsBO.java:287)

                at com.virsa.ae.backgroundjobs.BackgroundTask.updateTaskInitiation(BackgroundTask.java:92)

                at com.virsa.ae.backgroundjobs.BackgroundTask.run(BackgroundTask.java:49)

                at java.util.TimerThread.mainLoop(Timer.java:461)

                at java.util.TimerThread.run(Timer.java:408)

2013-03-27 12:26:11,688 [Thread-454] ERROR com.virsa.ae.service.mail.MailScheduler

1. com.virsa.ae.configuration.ConfigurationException: Exception occured while updating Background Job status 'Email Dispatcher'

                at com.virsa.ae.configuration.bo.BackgroundJobsBO.updateJobStatus(BackgroundJobsBO.java:253)

                at com.virsa.ae.configuration.bo.BackgroundJobsBO.updateJobInitiation(BackgroundJobsBO.java:287)

                at com.virsa.ae.backgroundjobs.BackgroundTask.updateTaskInitiation(BackgroundTask.java:92)

                at com.virsa.ae.backgroundjobs.BackgroundTask.run(BackgroundTask.java:49)

                at java.util.TimerThread.mainLoop(Timer.java:461)

                at java.util.TimerThread.run(Timer.java:408)

Caused by:

1. com.virsa.ae.core.ObjectAlreadyExistsException: Background job alreay in desired status. Is Running = true

                at com.virsa.ae.dao.sqlj.BackgroundJobDAO.updateJobStatus(BackgroundJobDAO.sqlj:245)

                at com.virsa.ae.configuration.bo.BackgroundJobsBO.updateJobStatus(BackgroundJobsBO.java:226)

                ... 5 more

Regards,

Raghwendra

[Former Member · Accepted solution]

Try Setting the time interval Of  Email dispatcher job to 60  seconds, so that the load will be low on the job. Scheduling the job for 10 minutes increases the load on the job.

[Former Member · Accepted solution]

Hi Raghwendra,

It was a code issue in 5.3 which got resolved in SP18 patch 20 and SP19 patch 8 and above.

Regards,

Neha