When I log in to Portal (/irj) I get the Portal runtime error with exception id

[Former Member]

Hello Experts,

When I log in to Portal http://host:5XX01/irj with a functional user I get the following message

I have looked in to the corresponding default trace about this specific exception which gives the followoing details.

The time stamp is different , because the defaut trace is correspondign to a same exception at a a different time.

Intereseting fact the same user works on some system and not on other systems, I have tried reinstalling my internet explorer and still no help.

Experts please help.

Exception ID:03:15_25/03/13_0014_118143350

[EXCEPTION]

{0}#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : com.sap.ip.bi.web.portal.integration.launcher

Component class : com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent

User : esstest

          at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

          at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

          at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

          at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

          at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

          at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

          at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

          at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:556)

          at java.security.AccessController.doPrivileged(Native Method)

          at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:423)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

          at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

          at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

          at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

          at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

          at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

          at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

          at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

          at java.security.AccessController.doPrivileged(Native Method)

          at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

          at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Caused by: java.lang.NullPointerException

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.doRenderContent(ExceptionHelper.java:704)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:441)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:382)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.displayExceptionPage(BIRuntimeService.java:427)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService._handleRequest(BIRuntimeService.java:411)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:291)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:24)

          at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

          at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

          at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

          ... 27 more

#

#1.5 #005056BC001C003B00010A7E000014AC0004D8C14570350E#1364224511870#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#esstest#54014##n/a##c5bb9aa0955e11e2ce800000070ab976#SAPEngine_Application_Thread[impl:3]_37##0#0#Error##Java###03:15_25/03/13_0014_118143350

[EXCEPTION]

{0}#1#java.lang.NullPointerException

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.doRenderContent(ExceptionHelper.java:704)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:441)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:382)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.displayExceptionPage(BIRuntimeService.java:427)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService._handleRequest(BIRuntimeService.java:411)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:291)

          at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:24)

          at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

          at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

          at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

          at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

          at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

          at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

          at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

          at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

          at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

          at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:556)

          at java.security.AccessController.doPrivileged(Native Method)

          at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:423)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

          at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

          at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

          at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

          at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

          at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

          at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

          at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

          at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

          at java.security.AccessController.doPrivileged(Native Method)

          at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

          at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Kind Regards,

Jacob

[Former Member · Accepted solution]

What version of your SAP System and what usage types you have installed on it?

[Former Member · Accepted solution]

Good Question Roman...I forgot to put that...

We are EP based on  NW 7.0 SP25 with following usages

BI-BASE-S  7.00 SP25 (1000.7.00.25.0.20110708234400)  

BI-IBC  7.00 SP25 (1000.7.00.25.0.20110709000537) 

BI-REPPLAN  7.00 SP25 (1000.7.00.25.0.20110803131339) 

BI-WDALV  7.00 SP25 (1000.7.00.25.0.20110711094844)  

BI_MMR  7.00 SP25 (1000.7.00.25.0.20110708003600) 

BI_UDI  7.00 SP25 (1000.7.00.25.0.20110708003612) 

BIWEBAPP  7.00 SP25 (1000.7.00.25.0.20110709000627)  

BP_CRM50  5.0.0 SP1 (1000.5.0.0.1.0.20060605052142)   

BP_ERP5COM  1.0 SP18 (1000.1.0.18.0.20100830051822) 

BP_ERP5ESS  1.0 SP18 (1000.1.0.18.0.20100830051959)   

BP_ERP5MSS  1.0 SP18 (1000.1.0.18.0.20100830033715)

Kind Regards,

Jacob

[Former Member · Accepted solution]

What versions of components on other systems running successfully?

[Former Member · Accepted solution]

Hello Roman,

BW ABAP is 701

BI_CONT                        706

PI_BASIS                       701

SAP_ABA                        701

SAP_BASIS                      701

SAP_BW                         701

ST-A/PI                        01Q_700

ST-PI                          2008_1_700

Agains the issue is the same user works ok in some of the systems and gives error in another systems.

Yes we did try installing -reinstalling Internet explorer.

I checked the PAM and it says NW 7.0 Supports IE 10

Kind Regards,

Jacob

[Former Member · Accepted solution]

You provide info about ABAP packages installed. Please provide info about java stack on another system where no issues exists. Or explain in detail what do you mean under 'other system'.

[Former Member · Accepted solution]

Hello Romain,

When I mean other systems

the url http://host:5xx00/irj  , i get portal runtime error from my laptop.

Form other systems (other laptops)using same browser as mine , i do not get any errors.

Kind Regards,

Jacob

[Former Member · Accepted solution]

In summary: you try to access the same url http://host:5xx00/irj from several laptops with the same username esstest. But on your laptop you get error and from other laptops all seems to be ok. In all cases you use the same browser with the same version. Am I right? If yes what browser you use and specify its version.

[Former Member · Accepted solution]

The Browser I use is IE 10 and  additional point to your summary is that We get Portal runtime for same user/browser combination for others (lets say a number 5 of our laptops ) . Customer is a large organization So I dint have oppurnity to take a statistical analysis.

In a nut shell for some of them , it is ok and some of them it is not which makes it very difficult  to corner the issue. and I do not want   tell them it is a client/workstatn issue and not technical one.

Kind Regards,

Jacob

[Reagan · Accepted solution]

You provide info about ABAP packages installed. Please provide info about java stack on another system where no issues exists. Or explain in detail what do you mean under 'other system'.

It is clear from the initial message itself that the issue is with one BI portal when being accessed from different machines with same user.

There is no point in checking the components installed on the system when the URL works fine from another work station or laptop.

Cheers

RB

[Former Member · Accepted solution]

Hello Regan,

Thanks for the clarification.

Is it one of  those un answered questions I suppose 

Kind Reagrds,

Jacob

[Reagan · Accepted solution]

Hello

If I were you, I would also try to login to the portal with a different user from the machine where the issue occurred with the user esstest.

Then I will try to login to the same portal from another system with the same user (not user esstest).

If the issue is appearing only with the first system then it is obvious that the problem is with the machine where the URL is accessed.

Also check for any incorrect entries for this URL maintained in the hosts file of the laptops.

Additionally I can see there is a difference in the URL being used (initial message and the previous reply from you)

http://host:5xx00/irj

http://host:5xx01/irj

I very well know their differences and usage. But have checked whether it appears with both of them ? Mind the https

If all the settings are fine then you will have to seek the SAP support for a solution.

Most probably they will come back with the initial note number I suggested if you are not on the patch level mentioned in it.

Note 915361 - Error in service call of portal component: LauncherComponent

Most of the suggestions from me are based on assumptions (can be right and can be wrong) and if by any chance if you head to SAP support and for the goodwill of the community please let us know the solution.

Have a nice day.

Cheers

RB

[Former Member · Accepted solution]

Thanks for the clarification. Yes it is possible to be related to browser issues. But according to stack trace you can see that errors occurred during service call and this less likely to be related to browser issue. Therefore I ask for additional information.

[Former Member · Accepted solution]

I also want to clarify this for myself.

[Former Member · Accepted solution]

You have BI ABAP 7.0 with EhP1 but your BI Java at 7.0 level without EhP1. Not sure that this is good configuration. From SAP Note 1163789:

"Patches can only be applied compatibly within one release, Netweaver BI 7.0 requires different Patches than Netweaver BI 7.1 or 7.2; the same is true for Enhancement Packages."

I don't know is this has relation to your issue but you need to pay attention to this also.

Again from your stack trace you have problems during request handling in BIRuntimeService service which leads to call displayExceptionPage (more likely it is catched exception in your BI) and only after you have NullPointerException in ExceptionHelper.doRenderContent. This also can point to inconsistency between your BI ABAP and BI Java. It's my opinion only. On the other hand these errors can relate to browser incompatibility or insufficient rights (as indicated by tests you performed). IMHO these errors (from stack trace) are related (more likely) to server part not browser. I haven't access to your system to do more investigations. Anyway, if you find answer please provide it here.

Kind regards

[Former Member · Accepted solution]

Hello Roman,

Yes . I couldnt agree more. We are not able to corner the issue. As you pointed correctly.

(1) It may due to JAVA and ABAP Compatibility ,We have updated ABAP to 701 EHP10 which is an sp equivalent for ABAP 7.0 SPP25

(2)As you said it may be a browser compatibility issue.

Good News is

When we implemented SAP Note :1487329 , It started working and there is no runtime errors .

I dont know if this is right solution. But I have to say it worked , there is no other activity carried in our system apart from this Note Implementation.

I am closing the thread.

Kind Regards,

Jacob

[Former Member]

Hello Regan Hello Roman,

There are good points discussed.

I will keep on troubleshooting hope I come with an answer soon.

Kind Regards,

Jacob

[shyam_dontamsetty]

hi jacob,

Did any other users able to access http://host:5XX01/irj ?  if so we can rule out as authorizations issue with the user.

Best Regards,

Shyam

[Former Member]

Hello Shyam,

Same user can log in other systems.

Kind Regards,

Jacob

[shyam_dontamsetty]

hi Jacob,

My question is whether any other user in this system able to access the link?

Best Regards,

Shyam

[AtulKumarJain]

Hi ,

Could you please check some below link

http://scn.sap.com/thread/3170055

https://scn.sap.com/thread/1745531

https://scn.sap.com/thread/1156018

Best Regards,

Atul

[Former Member]

Hello Atul,

It did not help me. I am gettign this error not on all systems.

For example it wroks ok in my friends laptop.

Kind Regards,

Jacob

[Ranjith418]

Hello Jacob,

Did you try to use different browser?

Thanks,
Ranjith

[Former Member]

Hello Ranjith ,

I am currently trying IE 10. I tried in Chrome and Firefox and still have the error.

My Colleague is trying in IE 9 and IE 10 and it is Ok for them.

Kind Regards,

Jacob

[Ranjith418]

Hello Jacob,

Try to reset IE cache,cookies and then try. Is it only for your user id? are you able to login with others user id in your laptop ?

Thanks,

Ranjith

[Former Member]

Hello ,

I tried the resetting cache....even uninstalled...the same user id works for my friends system.

Any user id never works in my system.

Kind Regards,

Jacob

[Ranjith418]

Hello Jacob,

did you compare the roles of the users? try to access the portal and then check the default trace file which will give you some idea about the error.

Thanks,

Ranjith

[Former Member]

Hi Jacob,

  Please confirm from when you are facing this issue.

Did you perform any kernel upgrade or any other activities or all of sudden you are facing this issue?

I would suggest you to login to visual administrator and check whether all the services are activated.. If not, try to activate it manually and check.

Thanks and Regards,

Vimal

[Reagan]

Hello

Check this SAP note

Note 915361 - Error in service call of portal component: LauncherComponent

Cheers

RB

[Former Member]

Yes ...I tried the note....com.sap.ip.bi.webapplications is set to Error.

So as per the note  I should not get this error.

Kind Regards,

Jacob