on 03-22-2013 1:10 PM
My problem: CCMS auto-alert doesn’t work. It only works on manually.
Following shows my config & the setting procedure.
Any step I missed or wrong?
1. Run TCode RZ21: Create Method “zCCMS_OnAlert_Email” by copying “CCMS_OnAlert_Email”
- Run RZ21
- Click “Display Overview” in “Methods” with “Method definitions” selection
- Copy “CCMS_OnAlert_Email” and create new method “zCCMS_OnAlert_Email”
- Go to tab “Parameters” of “zCCMS_OnAlert_Email”
- Input 3 Parameters:
- Sender = CCMS_Alerts(user exists in 000 client)
- Recipient = my email address
- Recipient-typeid = U
- Go to tab “Release”, select all 3 options (Data Collection Method, Auto-Reaction Method, & analysis method)
2. Run TCode RZ20: Assign “zCCMS_OnAlert_Email” to one CCMS Monitor Template
- Run RZ20
- Select Dialog Overview -> Users Logged On -> My Testing SAP Server
- And then click Properties
- Go to tab “PerformanceAttribute”, Change Threshold values
- Threshold values:
- Change from Green to Yellow = 5
- Change from Yellow to Red = 7
- Reset from Red to Yellow = 6
- Reset from Yellow to Green = 4
<remark: it makes a new alert created if more than 7 users logon>
- Go to tab “Methods”, set “Start the data collection method every” = 60 seconds
- Assign “zCCMS_OnAlert_Email” as a method in “Auto-reaction method” and in “Analysis method”
3. Testing
After 7 users logon, a new alert created.
But after more than 30 minutes, I still cannot receive the auto-alert email.
I go to the template again, right click the monitor-item and select “Start Analysis method”. The alert mail sent t my mailbox, but it is not automatic. It is manual action.
Regards,
Laxman
Share the exact version of your SAP system. See if SAP note 1721229 if relevant for you. We had to apply the SAP note after a SAP upgrade in order for the e-mails to be sent out.
https://service.sap.com/sap/support/notes/1721229
In order to troubleshoot the auto-reaction, see SAP note 939616. The DataSupplier log will reveal any issues you may have.
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