MPT warning mail triggering repeatedly

[Saikumar]

Dear all,

We are working on SOLMAN 7.1 SP07

Recently we have a problem mail is triggering multiple times to the users. we observed MPT warning mail is triggering for every 10 minutes the job runs, even after the MPT exceed has triggered .

New Value	Old Value
FR 22.03.2013 10:09 INDIA	TH 21.03.2013 13:09 INDIA
33HOUR	24HOUR
Sent to sap
	In Process
20.03.2013 12:58:11	20.03.2013 12:49:27
MPT Warning
20.03.2013 12:49:27	20.03.2013 12:39:04
	MPT Warning
20.03.2013 12:39:04	20.03.2013 12:29:20
MPT Warning
20.03.2013 12:29:20	20.03.2013 12:19:13
	MPT Warning
20.03.2013 12:19:13	20.03.2013 12:09:33
MPT Warning
20.03.2013 12:09:33	20.03.2013 11:59:34
	MPT Warning
20.03.2013 11:59:34	20.03.2013 11:51:58
MPT Warning
20.03.2013 11:51:58	20.03.2013 11:39:27
	MPT Warning
20.03.2013 11:39:27	20.03.2013 11:29:24
MPT Warning
20.03.2013 11:29:24	20.03.2013 11:19:36
	MPT Warning
20.03.2013 11:19:36	20.03.2013 11:09:16
MPT Warning
20.03.2013 11:09:16	20.03.2013 10:59:25
	MPT Warning
20.03.2013 10:59:25	20.03.2013 10:49:21
MPT Warning
20.03.2013 10:49:21	20.03.2013 10:39:13
20.03.2013 10:39:13	20.03.2013 10:29:04
	MPT Exceeded
20.03.2013 10:29:04
In Process
	Open
In Process
MPT Exceeded
	New
3: Medium	2: High

So please suggest any thing went wrong.

WE observed this only for some tickets.

New

19.03.2013

13:09

Thank you

Regard's

Sai

[Former Member]

Hi,

Check and apply the sap note Note 1771607 - AI_CRM_PROCESS_SLA: SLA user status is not set correctly

This should solve the issue. please update,

Thanks

Jansi