SolMan 7.1 - IRT & MPT warning escalation

[Former Member]

Hi,

I followed the SLA Management documentation to set up SLA escalation. The background job only processes incidents which have IRT & MPT Exceeded, and it sends email to manager. But with those incidents which have IRT & MPT warning, the background job does not escalate.

Why is it like that, and how can we fix this problem?

Thanks for your support,

HL

[Former Member]

Hi, Huong.

Have you resolved this issue? We've got the same problem - IRT/MPT Exceeded mails are sent, but IRT/MPT Warning - are not.

Best regards,

Artem

UPDATED: I've found your other topic with solution of this issue - http://scn.sap.com/thread/3326896