Can't change message status

[Former Member]

Hello experts, we actually are configuring incident management into our solution manager 7.1 sp08

But I'm facing an issue when I receive a message: the message arrives to me with "Sent to support" status, but when I change the status to "proposed solution" or "customer action" and click on save icon, the status doesn't change

which could be the problem?

thanks in advance

[Former Member]

One reason could be that you are missing that authorization. Else, you must have missed something in the configuration. I would suggest you to recheck the configuration - Last time when i had a similar problem - I had rechecked all the actions & condition, and I was missing something here

i am not able to insert the image, but it is under actions that i was missing something.

[Former Member]

I don't think is an authorization problem, we have made tests including authorizations traces and there is no problem with this.

I guess I must repeat my configuration    

[Former Member]

As an aditional info: if I'm attending a message with status "new" I CAN change the status to "in process" "customer action" "proposed solution" and so on

If my message have status "NEW" I can save changes of the new status