Restrict type of incident

[Former Member]

Hello experts, I have a quick question: how can I restrict  the kind of messages that a user can choose when creates an incident?

In my incident management module I have these three options , but I want to keep 2 only (I want to delete ZMIV or ZMIN perhaps)

This means that when the user creates an incident only have to choose ZMIV or SMDT

thanks

[Former Member · Accepted solution]

One way of doing it, and easiest way in SM 7.01 is through authorizations,

If you are using SM 7.1 - then you can restrict is at authorization level, and also at the UI level.

In SPRO - for that transaction type - just delete the channel - for CRM interactive webclient UI. This will never pop up.

For workcenters -  As you can only do it through authorizations.

[Former Member · Accepted solution]

could you tell me which is the spro activity?

what is a channel?

thanks    

[Former Member · Accepted solution]

hi,

remove the additional transaction type from the tcode DNO_CUST04, the parameter would be PROCESS_TYPE and PROCESS_TYPE_ADD

the IMG path would be Go to SPRO- Solman- Capabilities- Incident Management- Transactions- Specify several trasaction types

Please check

Thanks

Jansi

[Former Member · Accepted solution]

Thanks Jansi, that worked for me!

[Former Member]

Thanks Jansi, your solution worked for me too.