Hybrid Web Container Activation Problems: BlackBerry 7.1 - 9810

[Former Member]

Hello experts,

i have been trying hardly to connect my real BB with my Sybase Relay Server.

Note: The HWC App has been deployed OTA through the BES Server.

We have checked the logs of the BES and the Relay Server and they are showing no connection attempt.

The only message we get in the client logs of the Hybrid WebContainer is:

"Client error - reset needed"

We are using SMP 2.1 ESD#3 and we were able to connect a real Android and IOS Device.

Hope someone can help me with this issue.

Regards,

Wladimir

[former_member184221 · Accepted solution]

Sorry to state the obvious, but a lack of network connection activity at the BES would tend to indicate the network connection parameters within the HWC are incorrect. Or blocked by a rule on the BES.

I assume the BES has been configured to allow the HWC to connect using an IP port ?

[Former Member · Accepted solution]

Hello David,

it seems that there is problem with the BES policies. Some users are able to use the hwc some are not. Is there somewhere an official guide from sybase/sap describing the necessary configurations steps for the BES or does a BES expert should normally know what to do ?

Regards,

Wladimir

[Former Member · Accepted solution]

A BES expert should know what to do.

If you are using the BES secure tunnelling feature then they would need to setup the routing rules in the BES Admin to allow communication from BES Server to the Relay Server or direct to the SMP Server on the appropriate ports (port 80 for the Relay or port 5001 for the SMP server if you use the defaults).

Also the rules will be needed to allow the SMP server to contact the BES box on it's MDS port (for notifications) and allow this through to the device.

Stephen

[Former Member · Accepted solution]

We have found the issue. Those user running a BB on 6.0 had no issues with the HWC. Users running a BB on 7.1 were not able to use the app. We are trying to deploy a newer version of the HWC (2.2) on the BB in order to fix that issue.

From my point of view this is kind of interesting as i thought that 7.1 is supported by the HWC?!

Anyways thanks for the effort so far!