"Collect and Send Data" in SLD Data Supplier failed.

[Former Member]

Hi All,

Portal Version : CE 7.3 SP08

When clicking on "Collect & Send Data" in the nwa-->Configuration Management --> Infrastructure --> Sld Data supplier ,
its throwing me the following error:

"com.sap.sldserv.exception.SldServiceRuntimeException: Cannot access DB Configuration SLDService

In the target url it shows "Failed to compute".

In the Log files the following trace is logged:

com.sap.sldserv.exception.SldServiceRuntimeException: Cannot access DB Configuration SLDService
        at com.sap.ctc.util.infra.BaseConfig.dispatchException(BaseConfig.java:228)
        at com.sap.ctc.util.sld.services.SLDDataSupplier.sendData(SLDDataSupplier.java:74)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at com.sap.tc.lm.ctc.provider.javaServiceProvider.JavaMethodExecuter.invoke(JavaMethodExecuter.java:259)
        at com.sap.tc.lm.ctc.provider.javaServiceProvider.JavaServiceExecuter.executeService(JavaServiceExecuter.java:86)
        at com.sap.tc.lm.ctc.cul.broker.BrokerServiceExecuter.executeService(BrokerServiceExecuter.java:59)
        at com.sap.tc.lm.ctc.cul.serviceimpl.executor.CULServiceExecutor.executeService(CULServiceExecutor.java:36)
        at com.sap.tc.lm.ctc.cul.serviceimpl.process.InvokeServiceControllerDefault.execute(InvokeServiceControllerDefault.java:133)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.remoteOrLocalExecution(ProcessControllerImpl.java:741)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.execute(ProcessControllerImpl.java:286)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.remoteOrLocalExecution(ProcessControllerImpl.java:741)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.execute(ProcessControllerImpl.java:286)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.remoteOrLocalExecution(ProcessControllerImpl.java:741)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.execute(ProcessControllerImpl.java:286)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.remoteOrLocalExecution(ProcessControllerImpl.java:741)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.execute(ProcessControllerImpl.java:286)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.remoteOrLocalExecution(ProcessControllerImpl.java:741)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessControllerImpl.execute(ProcessControllerImpl.java:286)
        at com.sap.tc.lm.ctc.metamodel.process.controller.ProcessExecuter.run(ProcessExecuter.java:156)
        at java.lang.Thread.run(Thread.java:743)
Caused by: com.sap.sldserv.exception.SldServiceRuntimeException: Cannot access DB Configuration SLDService
        at com.sap.sldserv.SldApplicationService.collectAndSendJ2EEData(SldApplicationService.java:282)
        at com.sap.ctc.util.sld.services.SLDDataSupplier.sendData(SLDDataSupplier.java:65)

Things done so far:

1. SLD_DataSupplier and SLD_Client HTTP Destinations are created and pinged successfully.

2. SLD is running.

3. SLD_DS_XX user  is assigned to the group SAP_SLD_DATA_SUPPLIER and SAP_CL_XX user is assigned to the group SAP_SLD_CONFIGURATOR (XX is the System Id of the Portal)

Can you please tell me what might cause this issue?

Best Wishes
Idhaya R

[Former Member]

Hi,

Can you please check whether the password is maintained correctly  in the satellite system in which you are trying to trigger the data to SLD?

Thanks and Regards,

Vimal

[AtulKumarJain]

Hi Idhaya,

Please check SAP Note No. 1358812 ,you can also try to restart the sld.

Best Regards,

Atul