Service Desk Func.

[Former Member]

Hi Gurus ,

I am using Solution Manager 4.0 which has CRM 5.0 component in it. Service Desk functionality in SM is nothing but Support Desk in CRM.

· Where to customize action item for messages created for Support Desk

· Where to customize follow-up transaction type for Message

· Where to create Transaction types and customize with different action items

· Using BP and assign Sold-to party and Support Team

In Soln. Manager

Thanks

[raguraman_c]

Hi,

Here's the IMG Menu Path.

1. Define Actions:

SAP Solution Manager --> Scenario-Specific Settings --> Service Desk --> Define Action Profile --> Change Actions and Conditions

2. Can you please eloborate on follow of Transaction (whatz your exact requiremtent?)

3. SAP Solution Manager --> Scenario-Specific Settings --> Service Desk --> Define Action Profile --> Assign Action Profile to the Business Transaction Type

4. Its all partner determination functions.

Please check this file for Complete info on BP. Page 15 - 19

https://websmp207.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf

This file will give you answer for all your queries. Hope this will solve your problem. Feel free to revert back.

--Ragu