Creating Service desk Ticket in SolMan from Outlook Email

[sunil_singh13]

Hi Friends,

We are considering an option of Integrating Outlook email with Solution Manager for Creating Service desk ticket.

If someone can share their experience while achieving the same, it will be of great help. Please assist with issues faced and RFC/Bapi/ WebService called in SolMan to create the Ticket.

Thanks,

Sunil

[Former Member · Accepted solution]

Hi, Sunil.

Look at this thread, it may be helpful: http://scn.sap.com/thread/3318618

[prakhar_saxena]

Hi Sunil

Check the below link as well

https://websmp108.sap-ag.de/~sapdownload/011000358700000642562011E/

it needs separate license.

regards

prakhar