ERR:Cannot update package Global Listener

[Former Member]

Hello Experts,

while installing the SAP Solman 7.1 we are getting below error.

       An error occurred while processing option SAP Solution Manager 7.1 Support Release 1 > SAP Systems > MaxDB > Central System > Central System( Last error reported by the step: The database installer reported an error. DIAGNOSIS: Some database applications might still be running. SOLUTION: Check the log file sdbinst.log and D:\sapdb\data\wrk\MaxDBRuntimeForSAPAS_install__.log.). You can now:   

Error----------------------------------------------------------

AP MaxDB Installation Manager 7.8.02.26

****************************************

Checking installation...

Preparing package "Installer" ...

Preparing package "SAP Utilities Compatibility" ...

Preparing package "Global Listener" ...

Preparing package "Installation Compatibility" ...

Preparing package "Base" ...

Preparing package "SQLDBC" ...

Preparing package "SQLDBC 77" ...

Preparing package "Fastload API" ...

Preparing package "SQLDBC 76" ...

Preparing package "SAP Utilities" ...

Preparing package "Redist Python" ...

Preparing package "Loader" ...

Preparing package "ODBC" ...

Preparing package "Messages" ...

Preparing package "JDBC" ...

Updating package "Global Listener" ...

ERR:  Installation failed

ERR:    error installing

ERR:      Cannot update package Global Listener

ERR:        installation of package Global Listener failed

ERR:          Registration of package "Global Listener" failed

ERR:            installling global listener as Windows service failed

ERR:      Skipping installation of package Installation Compatibility due to previous errors (root cause package Global Listener)

In this same server we installed SAP ABAP and Portal system with Maxdb7.6. to change environment variables we installed MAXDB toolkit.

After that while installing Solman 7.1 with Maxdb 7.8 in Phase 4 (Install Database Client) we are getting above error and MaxDBRuntimeForSAPAS_install__.log file not created.

Kindly reply what can be the possible reason for this.

For more details Please find the attached SDBINSTMsg1362575563.log.

Best regards,

Lal

SDBINSTMsg1362575563.txt.zip

[Former Member]

Hi All,

We are planning to upgrade our existing MaxDB 7.6 DB to MaxDB 7.8.

We have downloaded the MaxDB Software (51042685_10 for Windows) and MaxDB update software (51042685_12 for Windows). As per the standard upgrade document it says to run below command from the MAXDB_UPDATE folder

"DBUPDATE.BAT -s <SAPSID> –d <DBSID> -u <DBM,DBM password> [ -dir <temporary directory> ]"

I have a doubt that the download which i have (51042685_12) is only 240 KB. Whether we need to start upgrade from 51042685_12 software or 51042685_10 (In this DVD also DBUPDATE.BAT is available.

Kindly Suggest.

Regards,

Sreekanth

[Former Member]

Hi Sreekanth,

It is best that you upgrade your MaxDB 7.6 before trying to install 7.8 on the same server (for upgrade info see snote 1353266).

Could you please check if you have followed the procedure mentioned in snote 1478170 for installation.

Please also check the followings:

- go to sapdb\programs\bin directory and run:

xinstinfo

sdbregview -l

sdbverify

- go to sapdb\programs\pgm and run:

dbmcli db_enum

Regards,

Shahab

[Former Member]

Hi,

Please find the below output for the commands,

D:\sapdb\programs\bin>xinstinfo

IndepData           : D:\sapdb\data

IndepPrograms       : D:\sapdb\programs

D:\sapdb\programs\bin>sdbregview -l

Installation: Global    D:\sapdb\programs

Global Listener                7.8.02.26    invalid    64 bit

Installation Compatibility     7.8.01.16    valid      64 bit

Installer                      7.8.02.26    valid

SAP Utilities Compatibility    7.8.02.26    valid      64 bit

Installation: Legacy    D:\sapdb\programs

DB Analyzer        D:\sapdb\programs        7.6.03.09     valid    64 bit

Database Kernel    D:\sapdb\ID4\db          7.6.03.09     valid    64 bit

Database Kernel    D:\sapdb\EP7\db          7.6.03.09     valid    64 bit

Fastload API       D:\sapdb\programs        7.6.06.22     valid    64 bit

JDBC               D:\sapdb\programs        7.6.05.06     valid

Loader             D:\sapdb\programs        7.6.06.22     valid    64 bit

Messages           D:\sapdb\programs        MSG 0.8215    valid

ODBC               D:\sapdb\programs        7.6.03.09     valid    64 bit

PCR 7300           D:\sapdb\programs        7.3.00.63     valid

PCR 7301           D:\sapdb\programs        7.3.01.22     valid

PCR 7500           D:\sapdb\programs        7.5.00.53     valid    64 bit

Redist Python      D:\sapdb\programs        7.6.06.22     valid    64 bit

SQLDBC             D:\sapdb\programs        7.6.06.22     valid    64 bit

SQLDBC 76          D:\sapdb\programs        7.6.06.22     valid    64 bit

Webtools           D:\sapdb\programs\web    7.6.03.09     valid    64 bit

D:\sapdb\programs\bin>sdbverify

Checking installation "Global" (D:\sapdb\programs, 7.8.02.26)

Checking package Installer

Checking package SAP Utilities Compatibility

Checking package Global Listener

Checking package Installation Compatibility

Checking installation "Legacy" (D:\sapdb\programs, 7.6.06.22)

Checking package Database Kernel (D:\sapdb\ID4\db)

Checking package Database Kernel (D:\sapdb\EP7\db)

Checking package SQLDBC

Checking package SQLDBC 76

Checking package Fastload API

Checking package Redist Python

Checking package Loader

Checking package PCR 7500

Checking package PCR 7301

Checking package PCR 7300

Checking package ODBC

Checking package Webtools (D:\sapdb\programs\web)

Checking package Messages

Checking package JDBC

Checking package DB Analyzer

Successfully done

D:\sapdb\programs\pgm>dbmcli db_enum

OK

ID4     D:\sapdb\ID4\db                         7.6.03.09       fast    running

ID4     D:\sapdb\ID4\db                         7.6.03.09       quick   offline

ID4     D:\sapdb\ID4\db                         7.6.03.09       slow    offline

ID4     D:\sapdb\ID4\db                         7.6.03.09       test    offline

EP7     D:\sapdb\EP7\db                         7.6.03.09       fast    offline

EP7     D:\sapdb\EP7\db                         7.6.03.09       quick   offline

EP7     D:\sapdb\EP7\db                         7.6.03.09       slow    offline

EP7     D:\sapdb\EP7\db                         7.6.03.09       test    offline

Kindly suggest us to install without upgrading old MaxDB.

Regards,
Sreekanth

[Former Member]

Hi Sreekanth,

Thanks for the info.

Could you please also let us know if you have followed snote 1478170 for installation. SAP system with kernel 7.1 are only released for MaxDB 7.7.

According to the note you need to use SAP MaxDB RDBMS 7.7 and after installation you need to upgrade to 7.8.

Regards,

Shahab

[Former Member]

Hi,

If we install SAP solution manager 7.1 with MaxDB 7.7(already existing server has MaxDB 7.6) will there be any issue in installing.

Kindly suggest me,

Regards,

Sreekanth

[Former Member]

Hi Sreekanth,

You are already trying to install MaxDB 7.8 in the same server. The issue is that you want to keep the existing databases without any upgrade. it is best to make them consistent.

According to the installation procedure for Solman 7.1 with MaxDB 7.8, you need to first instal 7.7 and then upgrade to 7.8.

Please note that the programs and libraries in program path (sapdb/programs) will be updated and used by all database instances. See: http://help.sap.com/saphelp_nw2004s/helpdata/en/44/1549d945f71a74e10000000a1553f6/frameset.htm

Based on the following link the global listener is also downward compatible and should not cause any issues to have the 7.6 databases

http://maxdb.sap.com/doc/7_8/45/376baca05f6bf1e10000000a1553f6/content.htm

I haven't had different release of MaxDB on one server but I think it is possible.

It was also best to install these systems on separate server. I guess if you need to restart one system then you need to restart all. see: http://scn.sap.com/thread/690627

I hope this helps,

Regards,

Shahab

[Former Member]

Hi,

We stopped our installation in the phase ( install Databse client ) and trying to install with MaxDB 7.7 we are getting below error after giving the path of MaxDB software.

ERROR 2013-03-13 18:15:40.379

Error during execution of command identifier 'DB_ENUM' : com.sap.dbtech.rte.comm.RTEException: Cannot connect to host localhost:7210 [Connection refused: connect], -813.

Kindly suggest.

One more thing if we upgrade old MaxDB 7.6 to MaxDB 7.8 will it be ok to install Solman 7.1 with out any issue.

Regards,
Sreekanth

[Former Member]

Hi,

Please first check if the localhost in hosts file is correct.

Please also see http://scn.sap.com/message/13911130

as for upgrade, it is best to install Solman 7.1 with 7.7 first and then upgrade the databases to 7.8

Regards,

Shahab

[former_member188883]

Hi Sreekant,

Check whether MaxDB X_Server is running or not. Refer thread https://scn.sap.com/thread/24909

for helping you in analysis and problem resolution.

Regards,

Deepak Kori