SMTP Issue

[former_member233385]

Hi Basis Expert,

We have configured SMTP in one of our ECC 6.0 Dev System.

Now we are facing an issue. The issue is in SO23 we have maintained the Names(SAP User ID) in the Distribution List.

The SAP User IDs are maintained with an email address still when emails are triggerred to this distribution list it fails to reach the recipient, even though the email can be seen in transaction SOST with status sent.

A message is sent to the initiator:

Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:

If we remove the email address from su01 and maintain the email address in the distribution list, it works fine.

Regards,

Anil Shenoy

[AtulKumarJain]

Hi Anil,

Please check below link

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a0a27c01-26b0-2c10-bd8a-94498efa7...

http://scn.sap.com/thread/283762

it will be helpful.

Best Regards,

Atul

[Reagan]

Hello

These links are irrelevant to the issue described above.

The problem here is NOT with the SCOT configuration.

SAP is able to send mails properly.

The problem is that mails are not sent when a distribution list is used.

The distribution list is maintained using the Tx SO23.

When you created the distribution list and maintained the users in it what did you select for the "Recipient Type" ? Try to maintain different recipient types and see if that works.

Maybe different recipient types for different users and then see whether the mails are getting delivered to someone. Worth a try.

Also I suggest you to check the relay settings at the SMTP server.

As SAP shows that mails have been sent then the problem could most likely be at the SMTP server end.

Suggest you to check with the mail server specialist and check the logs there.

Cheers

RB

[former_member233385]

Hi Benjamin / Vimal,

Thanks for the reply.

Please let me know should i maintain the domain setting i.e .com at option SAPConnect does not expect receipt confirm for internal. Currently i have not maintained any domain.

Regards,

Anil Shenoy

[former_member233385]

Hi All,

Let me know if i have to maintain the domain name in the above screenshot.

Regards

Anil Shenoy

[AtulKumarJain]

Hi Anil,

As the screenshot shown above ,if you are selecting 2nd radio button and if you mention *sap.com in above field .

so that rule will not be applicable to sap.com.

so as simple as if you want any domain(gmail.com,sap.com etc) in exception list you can add there.

Best Regards,

Atul

[Ranjith418]

Hello Anil,

Enable trace in scot for  the node smtp by going to menu utilities - activate trace setting. select option activated for outbox, inbox and global. then try to send the email again from sost. once it fails select the request and click trace  option in sost and check the error message and attach it here.

Thanks,
Ranjith

[former_member233385]

Hi Ranjith,

The trace is activated. After activiating we sent an email again.

Please find the screen shot of sost

Appreciate your help.

Regards,

Anil Shenoy

[Ranjith418]

Hello Anil,

Thank you for the trace. Please provide screenshot of sost requests.

Thanks,
Ranjith

[former_member233385]

Hi Ranjith,

Can you please let me know what are looking for.

Regards,

Anil Shenoy

[Ranjith418]

Hello Anil,

Is the status grey in color? if so go to scot - > menu settings - > confirmation of receipts -> select option SAPConnect does not expect receipt confirm for internal.

Thanks,

Ranjith

[former_member233385]

Hi Ranjith Jacob,

Yes the status are in grey colors for many users with message XS718

I have changed the setting as recommended by you.Let me know what next has to be done from my end

Regards

Anil Shenoy

[Ranjith418]

Hello Anil,

Now try to resend the mails and check if it works,

Thanks,
Ranjith

[former_member233385]

Hi Ranjith,

Apologies for late reply,

As suggested by you ,  I have changed the setting .I tried resending the mails too,but still mails are not receiving.

Let me know should i maintain the domain name in the below screen

Regards

Anil Shenoy

[Former Member]

Hi Anil,

Please confirm whether you are able to send and receive emails withing your domain...

If not, please check with your relay or exchange server administrator and request them to ensure that relay server will be able to receive emails requests from SAP server.... Relay server administrator will be able to do it.

If yes  and you want to receive emails sent to other domain like gmail.com , hotmail.com ....etc, in that case, your relay administrator should modify the firewall/relay settings to broadcast the emails to other domains too.

Thanks and Regards,

Vimal