Special character in catalog

[Former Member]

Hello,

Some special characters in catalog item like registered trademark are transferred as ® to the shopping cart item.

I have set the code page on the catalog in SPRO to ISO-8859-1. The service "catalog_decoder" is active in the SRM system.

We are on SRM 7.01 (unicode).

Please let me know if anybody came across this issue and how it was resolved.

Thanks,

Sushil.

[timea_geczi]

Hi Sushil,

Check the catalog call structure if the parameter BYPASS_INB_HANDLER exists with value X.

If yes, delete the X.

From SRM 7.0 the inbound handler is responsible for the character conversion. By setting the value X to BYPASS_INB_HANDLER, you are actually disabling the inbound handler, so the correct conversion cannot take place.

Best regards,

Timea

[Former Member]

Hello Timea,

This parameter is not setup in the call structure.

Thanks,

Sushil.

[jason_boggans]

Hi

Have you tried using the UTF-8 codepage rather than ISO-8859-1?

Regards,

Jason

[Former Member]

Same behavior with UTF-8. In the table WSI_DESCRIPTION we have to set the codepage of catalog which is ISO-8859-1.

UTF-8 is the default for SRM. So i expected no change in behavior from setting the code page to UTF-8.

Regards,

Sushil.